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Forest Hills Hotel

Testimonials

 Murder Mystery Night – Sat 2nd Nov – Restaurant

Party x 2 Hi Tracey,  

I just wanted to drop you an email to say that we thoroughly enjoyed Saturday night.

The rooms were lovely and there was everything we needed. We enjoyed all the leisure facilities and breakfast and found your staff to be very helpful and polite.

Hope to see you again at some point.

Party x 4 Hi Tracey we had a great time thanks. We thought it was really well organized given the amount of people who were there. Chris on the restaurant did a great job as did all the staff and our friends enjoyed the night too. We will definitely be back

Party x 2  Hi Tracey, I can't begin to tell you how much we enjoyed our stay, the whole experience was fabulous, the staff are absolutely wonderful and work so hard to please you the rooms we had where beautiful and I couldn't believe they had catered for my coeliac disease with no fuss at all, even to the point that I was able to enjoy gluten free coppice cake for dessert which was soooo yummy :) we are really looking forward to coming back again as soon as we possibly can, maybe in the cheaper rooms so we can book before christmas :) I have left a review on TripAdvisor also.

Thank you once again and hope to see you very soon.

  x 6 We had a very good time and did enjoy the event. We must compliment you on your choice of manager of the main room, he was probably the best manager we have come across, we will recommend you on again and if we are in the area we will stay again

Party x 7  We had an amazing evening and even won in the end receiving a bottle of wine and certificate. Thank you. 

Christening – Sunday 3rd Nov – Overton
Hi Tracey,
 We all had a brilliant day yesterday and would like to say a huge thank you to you and Su for arranging it all, everything was perfect.
 We would like to thank all the staff as well, they were excellent and the buffet was beautiful, all the guests commented how nice it was.

Christening – Sunday 10th October - Overton Suite
Hi Su,
Was absolutely lovely thanks - please pass on our thanks to all the staff, they were really pleasant and helpful and food was delicious! 

 Renewing Vows – Sat 28th Sep – Vale Royal Suite  
Hiya Tracey,
Could you pass on our heartfelt thanks to the Management and staff at the Forest Hills for their support in mum and Alans party on Saturday 28th September, the food was beautiful and the staff were all polite, helpful and added to the wonderful atmosphere!!

Please thank Keiran for going the extra mile when he brought in his own speakers & laptop - it saved the day and enabled us to play our video . 

We have had numerous parties with you over the past 5 years and have never been disappointed. As an ex publican myself I know the hard work that is involved with organising and holding events, so a big well done is in order.

Wedding – Sat 28th Sep – Overton Suite
Hi Tracey, Thank you!
We had the most perfect day so a massive thank you to yourself and the team at the Forest Hills for making that happen! A special thank you to Bob who was fantastic on the day of our wedding too!! 

We'd be happy to recommend the Forest Hills in the future!

Thank you again. 

 Conference – Thur 10th Oct – Vale Royal Suite & Conservatory

Hi Tracey, I didn’t manage to catch up with you before I left yesterday afternoon, but just wanted to thank you and all your staff for once again for a brilliant day. It was certainly a lot less hassle for me than in previous years, possibly because the numbers were less, but the day itself went really really well and the evaluation forms showed that the delegates appreciated the venue. Elaine isn’t in the office today, but I’ll catch up with her on Monday to see if we can provisionally book for next year, possibly on Thursday 9th October if you have availability.

Once again, a huge thank you. 

 Mountain Spa Break – Fri 11th & Sat 12th Oct

Sent an email checking all went well, received the following reply;-

Hi Tracey, We had a wonderful, relaxing time - thank you.  The therapists were lovely and the treatments we had were perfect.  We both really enjoyed it and hope to come again in the not too distant future.

 Thank you for all your help in making it a great time for us.

Bee Keepers onference – Sat 12th Oct – Vale Royal Suite 

 On Saturday I attended the Cheshire Beekeepers Convention at your hotel and I would just like to say that I found your staff, without exception, to be pleasant, attentive and efficient, so well done to all.

Conference – Wednesday 16th Oct
Afternoon Tracey

 A big thank you for yesterday, as always the conference and venue were excellent together, all staff were helpful, rooms exactly how we wanted and food was brill.  The evaluations and feedback from delegates and speakers were excellent, I will send you feedback from the evaluations regarding the venue.

 Thank you so much for yesterday, please pass on our thanks to all your staff and your Manager who helped us immensely on the day, the venue was fantastic.

 Will let you know about next year shortly.

 Spa Break – Sat 19th Oct
Hi Tracey
The girls had a fabulous time as usual and the meal was really lovely.   Also the spa treatments were fab please pass on our thanks to the therapists too - they will remember Maria and I for talking too much !!
Anyway,  thanks again Tracey for organising and as usual all your help.   

Group – Friday 18th Oct – Restaurant & Accommodation
Hi Tracey
Please pass my thanks on to all staff members for looking after us all so well.   I have been extremely impressed with the levels of service from initial enquiry to paying the bill, all staff were both friendly and professional with nothing too much trouble.  Our meal was delicious and our rooms exceed our expectations.  It is rare to be able to write such a glowing note of thanks, so well done everyone.  I will of course make a suitably glowing report on Trip Advisor.

 Spa Break – 18th & 19th Oct
Hello Tracey, Thank you so much for your lovely email it is so kind of you to take the time to send it.

 It was a total pleasure to stay at the Forest Hills we all had a really nice weekend and I cannot thank you enough for all your help, you do an amazing job and the personal touches really did make all the difference, Angela was delighted to see her name on the entrance board!

As soon as we arrived home on Saturday I put a review on Tripadvisor as I was so delighted with the whole experience, I was especially grateful to you personally and I wanted to publicly recognize the exceptional service that we have been so fortunate to enjoy. We will most definitely be booking with you again and I cannot recommend you highly enough.

Restaurant Dinner Dance – Sat 19th October 

 Party
x 4 Hi Tracey,  Thank you so much for the 25th Anniversary night, we had a lovely time.  We all dressed in silver too, to keep in with the theme.

Party x 4 Hi Tracey, Just wanted to say a huge thank you to the team at Forest Hills as we had a great stay and the dinner and dance to celebrate the 25th anniversary was thoroughly enjoyed by us all.

Party x 2 Hi Tracey. Hope everything is fine with you, the night went very well thanks, all up to usual standard, we are booked in for New years eve. Looking forward to it

Burlesque Charity Night- Dinner and Dance – Friday 25th Oct – Vale Royal Suite

Hi Tracey, It was brilliant!  We raised £1400 so I was soooooo pleased!  I am also glad it’s over!!!!

Thanks for all  your help – you are amazing :) 

 Wedding – Sat 26th October – Vale Royal Suite 

Received the following on Facebook ;-

·         I would like to thank everybody for making the wedding day of Caroline and Ian Fitzgeralds a day to remember, everything ran so smoothly. The outstanding people where Bob and Elaine the duty managers and Chris the restaurant manager what fantastic people they are.
Many thanks to Tracy for all the hard work planning everything for the day, you have got a thankless job, well done.
Sue x

Gourmet Night – Saturday 26th October

 x 3 Hi Tracey, What a fabulous evening we had on Saturday.  Everything was outstanding and Kieren, Chris and all the gang were wonderful.  The food was superb, Beth, Carol and I thought it was the best yet. The boy's in the kitchen have set themselves a very high standard to match for future Gourmet evenings. 

x 4 Hi Tracey, We had a great time and the food was up the their excellent standard.  On Sunday we all got up at 8.00 am to have a swim.  As we walked through the foyer I said it looks very quiet and it was dark in the entrance to the leisure centre.  I asked the man at the desk if the pool was open and the told us it did not open until 8 o clock.  We said its after 8 now - he pointed to the clock which said 6 o clock.  Pete had told us to put the clock forward instead of back and we were two hours forward.  We had a good laugh about it. 

Christening – Sunday 27th October - Overton

Went brilliant Su- thanks so much to all of you for an outstanding day & fantastic service!  Everyone loved it :-)

From Stephanie - St Laurence Church Fundraising Committee

Just letting you know that we raised over £1,700 at our recent Auction of Promises.

Thank you so much for your kind donations. – Sunday Lunch & Leisure Club Membership & Stay

Coach Lunch Stop – Wednesday 3rd July – Hilltops Restaurant – Lunch

Hello Helen

I just wanted to thank you and your team for the excellent service and food we received when we came for lunch last Wednesday.

We had a super time and all our ladies and Mr Jones enjoyed themselves immensely.

Sunday 7th July 2013 –  100th Birthday - Lunch in the Restaurant

Just to say that the sunday lunch that i arranged for today was a fab success and the staff were so nice as my mum needed a cushion as her back was aching so much .i would not hesitate to book any party at the forest hills. there was nothing that they wouldnt do for my party.

20th Wedding Anniversary – Saturday 13th July 2013

Please pass on our thanks to the hotel staff - we had a great party on Saturday. Lots of  compliments were received about the hog roast!!

Weekend Conference – Overton Suite ; 12th – 14th July 2013

Hi Helen

I just wanted to say we had a brilliant weekend and I couldn't fault anything The staff couldn't have done more for us, Kieran arranged choc ices for all on the Saturday which went down very well. Staff were most understanding and tried to locate fans for some ladies of a certain age suffering with the heat. The meals and choices were the best yet as far as I was concerned. Chris was amazing and a few comments were made about his cheerful face. I could go on and on and I have suggested to Nige we give our feedback to Best Western. 

Please pass on thanks to everyone on our behalf. From start to finish we were treated very well. Tamsin helped us unload on Friday and got two guys to help also. Bob was really patient with our setting up.  Forest Hills is definitely a jewel in Best Westerns crown! 

Society Stay– 19th & 20th July – VRS & Restaurant

A big thank you to all your staff during our stay at your hotel on Friday evening and during our Saturday meeting events. You couldn’t have done more for us. Special thanks for the way in which you looked after one of members who became ill during lunch on the Saturday. She was very grateful indeed and was able to come back to the room in time to hear the speaker for the afternoon.

17th May-  Gourmet Night – Restaurant

I spent three nights at the hotel from the 17th May . I had broken my ankle rather badly after our booking was made but decided to try and enjoy the weekend . To say we enjoyed it would be a massive understatement ! Every member of staff was so kind to me, from the lovely Elaine who is always so efficient and pleasant , the brilliant chambermaids , the Houskeeper to everyone in the restaurant. A special thank you must go to the restaurant manager ,Chris looked after myself and my husband so well. It is no wonder the Forest Hills is our first choice when we need a break ( no pun intended ! ) . We have booked another three night stay this month but this time hopefully minus plaster cast . Once again thank you all .   

Wedding, Overton Suite on 18th May 2013

Hello Charlotte
Sorry for the delay in replying to you - it has been very hectic since we returned from our honeymoon!
Our wedding day went very well thank you. All the staff at Forest Hills were marvellous and we couldn't fault the service given. Eeveryone was so helpful and the day was made so wonderful!
Thank you for all your help. You were very patient with our emails and it wouldn't have gone so well without you.
I hope all goes well with the baby and you enjoy your maternity leave!
 

 

Wedding- Saturday 1st June- Overton

Hi Tracey,

Just wanted to drop you an email to thank you and the rest of the team at the hotel for all your help leading up to and on the day. We were so pleased with everything, the Overton Suite looked fantastic (and we still cant get over how good that corridor looked!) all the staff were really helpful, our room was lovely and the food was delicious. All our guests had great things to say about the hotel and the day in general, so once again thank you for everything, I wouldn't hesitate to recommend Forest Hills.

Spa Day- Saturday 1st June- Treatment Room

Hi Tracey,

Many Thanks for a wonderful weekend, we all had a fantastic time and all the staff were very helpful. Most of the Girls on the hen do have said they would certainly recommend the hotel to other people and the conservatory was really nice to have, as it made it a bit more personal.

The treatments were really nice to and the ladies that did the treatment was too.

Meal – Wed 5th June – Delamere

hi Tracy, we did pass on our thanks to Bob and the team last night

 I would however like to say how well we were looked after the buffet was very well received. on behalf of the ladies from inner wheel , thank you.

Spa Package – Saturday 15th June

Dear Charlotte,

Could you pass on my sincere thanks to Jane and Val for making our spa day so special. Everyone agreed that the spa treatments were wonderful, a thoroughly enjoyable day was had by all !

 Gardening Club Coach – 22nd – 24th June

Hello Tracey & Charlotte

on behalf of all Members I would just like to say how much everyone enjoyed their stay at Forest Hills and to thank you both for your help with the reservation. I would also ask that our thanks are passed on to all staff  and particularly to all at Reception who helped with our check-in and luggage on arrival in such an efficient and courteous manner and restaurant staff for the super food and service. 

6th April  Wedding – Overton

Hi Tracey, 

Please pass on our thanks to all the staff and especially Kieran, we had a wonderful day and everything was perfect. The staff are a credit to you and made our wedding go smoothly and we were stress free! 

Thanks for all your advice and support over the last 15 months we couldn't have done it without you. 

60th Wedding Anniversary 28th April – Alvanley Suite

Hi, Charlotte

What an absolutely fantastic day we had at Forest Hills.
The service was second to none, both from yourself prior to the event and on the day. All staff we met were so happy and helpful.
Everyone who came, thoroughly enjoyed the day and the meal. We have received many letters of thanks and lovely comments.
My parents now have another happy memory to add to their 60 years of marriage.
Whilst my Dad at 87 years old, prior to the event would have been more happy to sleep in his chair, he has not stopped talking about it since (my Mum at 82 is always ready for a party).
My personal comment is that everyone throughout the whole process was so helpful, nothing was too much trouble and if we asked for anything you accommodated us. It was refreshing in this day and age for our requests to be met without feeling that everything had an additional cost attached to it. At no point, even after the bill was paid did any of us think that we had not received value for money.

Many thanks, once again to you and all the staff involved.

30th April – Conference – Alvanley Suite

Hi Charlotte,

I have some great feedback for you:

‘It was fantastic.  Lovely venue, everything went to plan.

The room they had us in for the meeting and dinner was lovely.

The evening meal was lovely and it was great to have a bar in the room where we were dining.
It was fantastic.  All of the ladies had a fabulous time in the SPA and were really pleased with the massages (for me it was the best I've had) and those that went to Catton Hall had a fantastic time too.

 All in all it was fabulous and I haven't heard any grumbles at all.’

Lady Gaga /Katy Perry Night – Sat 4th May – Vale Royal Suite

Party x 24 – Hi Tracey, I just wanted to say a big thank you to everyone on Saturday night, we all had such a fab time.

Party x 2 –  

Hi Charlotte, I wanted to email you to thank you for being so friendly and easy to deal with.

I hope you had a good birthday it was a shame from our point of view you weren't there so we could put a face to the words!

Being absolutely honest we thoroughly enjoyed the weekend. We went into Chester, was really impressed with the zoo and had never stayed in a Best Western before.

Feedback wise the room was fine, hotel nice, breakfast was fabulous.

Enjoyed pool, jacuzzi, meal etc. Vicky was amazing but we knew she would be, we have seen her a few times now and your package tempted me as it was my wife's birthday weekend.

Conference – 8th May – Overton Suite

Hi Tracey,  Once again many thanks for the invoice and your hospitality.  The programme ran very well over the 6 months and I would be happy to recommend the venue to colleagues.  Look forwards to seeing you in the near future.

 

Party- Saturday 11th May – Overton

Hi Tracey,

Everything went very well and Bob was fantastic.  Everyone had a great time and really enjoyed themselves.  Please pass on my thanks to everyone involved from the bar staff, the DJ, the kitchen staff and everyone else.

 I'm sure we will be back for another party some time in the future.

 Once again a big thank you for your help with everything. 

 Wedding – Sat 18th May – Vale Royal Suite

Hi Tracey,

Thank you for the congrats. 

The only comments are, we want to say thanks to you and Charlotte for all the prep work you done. And thank you to all the team, waiters/waitresses, chefs, bar staff, receptionists. And a big thanks to Bob, he was brilliant. Can't forget Lofty aswel :) 

Christening Party- 26th May- Vale Royal Suite

Hi Tracey,

Hope that you have enjoyed the long weekend, just want to say a big thank you for Sunday, the food was fantastic, everyone commented on it. Room set up was perfect and all the staff very helpful and professional as usual.

Frodsham Group Lunch – 26th Feb – Restaurant

 Hello Tracey

Sorry for delay in getting back to you but I wanted to wait until we had held our next Meeting, before replying. Feedback from members was very good---menu and standard of catering seemed to please everyone. The small touches like extra gravy and de-caff tea were much appreciated. Bearing in mind  some of our members' age and mobility,  parking and access to the dining room is particularly important when considering a booking for such a large group.Forest Hills scores several stars on this aspect!  Being able to seat everyone around  circular tables adds to the sociability of the occasion.So thank you  again  to everyone for your hospitality--you will probably see us again next year!

Group Conference – 11th – 13th March – Vale Royal Suite

Hi Tracey

Sorry I missed you yesterday, I left in a bit of a hurry after our debrief meeting to try to get home to do the school run.  Thank you for all you did to help everything run so smoothly.  As always the hotel staff were incredibly accommodating, helpful and welcoming and we have received a great many comments to this effect so I would be grateful if you could pass on our thanks to all concerned.

Thanks for making the booking for 15-16 July, I will pass this confirmation on to Phil.

Once again, thanks for all your hard work – we’ll do it all again next year!

Group Conference – 19th – 21st March – Vale Royal Suite

Hi Tracey,

Just to say thank you so much for all your help in making our 3 days with you a lovely experience.

I can confirm that we are happy with the prices for next year - can we please reserve 42 rooms as there will be some changes next year?  I will, of course, confirm numbers with you early next year.

Many thanks again. 

Wedding x 10 – Wednesday 20th March – Conservatory

Had a lovely time & posted the following comments on the Hotels Facebook page;

We would just like to say a big thank you for making our wedding day more special, all the staff and food where fantastic, and we had a wonderful stay :) we would recommend you to anyone.
Thank you so much
Mr and Mrs Webster

Lunch – Saturday 2nd Feb – Restaurant

Hi Tracey

It was a lovely day and everything worked perfectly. The buffet was great and the soup went down a treat. Everyone loved the cake, it looked splendid and, even better, it was very tasty. The star as far as Mario was concerned was the music. He loves throwing  himself around a dance floor and spent almost the whole two hours wearing out the shoe leather. 

Mario did not have a clue. I think the correct term is he was gobsmacked.

So all in all it was a great success. Thank you for all your efforts and please pass on our thanks to all the hotel team involved. They looked after us extremely well. I would certainly recommend the hotel to any friends and family.

Conference – w/c 18th Feb – Overton

All happy, all staff friendly, food excellent.

Thanks you for all your help in arranging the training courses.
Can you thank all the staff for the help and high level of customer service provided to me and the people attending our training course. 

Gourmet Night – Sat 23rd Feb

Party x 3

Hi Tracey,

Mum and dad are off for a holiday in Pitlochry, so the pleasant task of saying thank you for another excellent gourmet night falls to me this time.  The meal was magnificent, special mention for the caramelita ice cream, which mum fell in love with (she would love a whole vat of it all to herself).

As usual, a very warm welcome from all, the pride you all take in the hotel and the service is a delight to see, you should all be very proud of yourselves.  Special mention to the receptionist, who gave such a warm and chatty welcome, dad completely forgot to order any newspapers for Sunday morning, and also to Grace in the restaurant, for remembering, despite all the faces she'd served the night before, that she was seating us for breakfast at the same table.  Small touches but you really do leave feeling that your custom is valued!

Looking forward to seeing you all in April for the birthday party.

Party x 2 – 

Hi Charlotte,
 
Its good of you to ask. Yes I am well and yes we did have a good evening. The fish course was scallops and they were cooked perfectly, were very sweet and went well with the pea puree and pea shoots. The main course of lamb was equally good, as was the accompanying red wine. The young waiting staff were brilliant once again and whoever trains them needs to be complimented.
 
Table x 2 – Evening Charlotte,

My wife and I very much enjoyed the evening and our stay with you, we have stayed on these evening before and the quality of food and presentation of staff etc was exceptional. 

We stayed in room 218 and feel it has had a revamp recently, the cleanliness and overall quality was again exceptional all you have to do now is change the colour of the bathroom suite. 

All the best we will be returning.  

Table x 4 –

Dear Charlotte,  We had a excellent evening , and we have all ready recommended  to friends.                  would you please be kind enough to forward me the rest of the dates for the Gourmet nights for this year, as we intend to book another one. Thank you so much .  

Lunch – Sun 24th Feb – Restaurant

Hi Tracey,

Thank you so much for arranging it all, it was perfect and we all had a lovely time.  Both the meal and the service was excellent, my Mum was over the moon with it all. 

Nick is 30 in May so I will probably be in touch soon to arrange something again.  I was thinking of maybe having dinner there and then staying over, do you have any packages available at all for this?  His birthday is on Monday 6th May so it would be for that day.

Thank you for all your help and see you again soon.

Conference – 28th Feb – Vale Royal Suite

Hi Tracey

Everything went really well yesterday except another 8/9 didn’t turn up – very annoying.

Many thanks for organising it, the lay out was perfect, the food and drink were excellent as was the service. I even managed to take some food back for the guys at work – they were over the moon. The round tables worked really well, we will probably go for that arrangement again.

Many thanks again and I am sure we will be booking something again in the near future.

Christmas Stay – 24th & 25th Dec

Tracey
Happy New Year - we all had a very good time over Christmas your staff could not have been any more helpful and my mum really enjoyed being spoilt, well why shouldn't mum feel like that as Christmas. Plus Angie enjoyed her massage
I am looking forward to our training at your hotel this year
Can you thank your staff for me  

Family Party – Sat 5th Jan – Conservatory

Hi.

Just a note to say that once again we had a lovely time. We were all well looked after and were able to relax and enjoy the food and evening.

Please pass our thanks on to all your team.

Looking forward to 2014 but hoping the year passes a bit slower!

Many thanks and hope you have a great year.

 

 Spa Package – Sat 12th Jan

Hi Charlotte,
We had a brill time thank you, and the treatment was fantastic. Mandy (i think thats her name) was brilliant, was so relaxed i fell asleep, it was just what the doctor ordered. we have decided to save up and do it again in a few months when we are both not working. (or get called in work again !!). all the staff was so helpful, and the food was very, very good. My hat off to you all.
 I got engaged at xmas and we are looking for somewere so we will be giving you a call. My mate got married there in 2011.  they had the whole day there. and we stayed over. And i must say it was a perfect day. 
  

Surprise 40th – 12th January – Overton

Hi Charlotte, 

Yes, the party was great thank you! It was a complete surprise for Barry (don't know how I managed to keep it quiet for soo long)! Thank you for all your help :)

Conference – Tues 15th – Thurs 17th Jan – Vale Royal Suite

Hi Charlotte - we had a great conference and were very well looked after - thank you for your help and please pass on my personal thanks to Kieran and Bob.

 

Sportsmans Dinner – Sat 26th Jan – Overton

Tracey, Kieran,

Many thanks for all the staff efforts last night, we had a great time, and please thank Bob for his calm reaction to the extra numbers and being able to rustle up some extar meals, much appreciated.

Baby Shower – Sun 27th Jan – Delamere

It was fab and the room was great!food was lovely and the staff were more than helpful! I couldn't have asked for anything more! My mum was actually thinking of enquiring booking the room for her parents 60th wedding anniversary, how many guests does that room take? 

Restaurant Dinner Dance –  75th Party – Friday 20th July

Hi Tracey,

We all had a lovely evening on Friday 20th July, we found the rooms lovely, the leisure facilities were great, we all enjoyed a swim in the afternoon.  The evening itself was really nice, the staff were very attentive to my Mum who enjoyed being thoroughly spoilt!!  It's a long time since I have had such a lovely breakfast in a Hotel, really hot and the staff very polite.

I would like to take this opportunity of thanking you all for helping to make my Mum's 75th Birthday so special.  We will definitely be coming again.

Wedding – Friday 27th July – Vale Royal Suite

Hi Charlotte

Lee and I would just like to say a massive thank you too you and all the staff at Forest Hills we could not of asked for a more fantastic day .The day went so smoothly we cannot fault anything at all . The staff where so friendly and helpful the set up was brilliant food was gorgeous thanks for making our day so memorable we will definitely recommend your hotel too friends. The whole family where really impressed with their stay at the weekend. We are currently on our honeymoon in Tunisia enjoying the sun and cocktails.

Thanks again Charlotte you have been brilliant wedding coordinator thanks to Tracey also 

 

50th Birthday Celebrations – Sunday 29th July – Overton Suite

Hi Tracey,

I would have sent this earlier, but have been a way for a few days, so just coming back down to earth.

Just wanted to say a huge “ Thank You “  to all the staff at Forest Hill’s for a fabulous party last Sunday, I had a great time and so did all of my guests, I have completed the questionnaire so hopefully you will all receive some recognition for that.

We had dinner in the restaurant on Saturday night (12 of us)  and it was fabulous, I did not book until late, but the staff were very accommodating and helpful and nothing was too much trouble.

Again if you can pass on my thanks to the reception staff, bar staff and restaurant staff, I had a great birthday party!

 

Wedding – Friday 3rd August – Overton Suite

Hi Charlotte

We both had a fab day, could not fault the Forest Hills and their staff at all!!!  It was a good choice to have our special day at your hotel.  All the guests enjoyed themselves and were praising the staff at the hotel!!

If you could pass on our thanks to all the staff for giving us a special day to remember and to thank you for all my mithering in the build up to the wedding.

We would definitely recommend Forest Hills.

 

Engagement Party – Saturday 4th August – Overton Suite

Hi Tracey 

My apologies for the lateness in my reply, we have been away.

We had a lovely night thank you, the bar staff were great and very helpful. 

The food was lovely and lots of people have commented on how nice it was.

I also wanted to thank you for all your help and assistance in the organising of the night.

 

Wedding Anniversary – Sunday 5th August  – Hilltops Restaurant

It was Superb, had a wonderful day. Staff were lovely and very attentive and food really good

 

Conference – Wednesday 8th August – Overton Suite

Hi Tracey

Excellent feedback from the company

Please pass on our thanks to the team

All staff excellent

Well done, Kind Regards

 

Conference and Tem Building – Thursday 9th & Friday 10th August – Manley Suite

Hi Charlotte,

Everyone enjoyed it! 

The hotel and the food were really nice, the Catton Hall events have left their marks on a few of us, but it was a thoroughly enjoyable 2 days.

Thanks for your help with all of it.

 

90th Birthday Party Saturday 11th Aug – Delamere Suite

hi Charlotte,

Thank you very much, everything went extremely well. I would like to commend especially the lady who was in charge in the Delamere room on the day (Elaine I think) as she was very helpful throughout and as flexible as she could be when some people were late because of horendous traffic on the M56 and the road into Frodsham.

Wedding – Friday 10th August – Overton Suite

Hi Tracey

 Just got back from the Honeymoon-

 Had a lovely day, a big thank you to you and all the team at Forest Hills first class!

   

Spa Package – Saturday 11th August

Hi Charlotte

Thank you for your email today, we had a fantastic weekend thank you, excellent customer service throughout the hotel, first class food and the massage and facial were fab… don’t know what I have been doing for the last 42 years of my life as this was my first ever massage but I certainly won’t be waiting another 42 years for my next one, not now I know what I have been missing out on, the massage was amazing and I think me and Gordon are going to book in for a spa day with treatments sometime in autumn as it is his birthday in November so will be returning.

The service in the restaurant was second to none and the food was excellent, can’t fault anything and so glad we booked our wedding here for next year. The “spa” ladies were fantastic and was one of the best hour and half’s of my life, would recommend to anyone.

Kieran allowed us a late check out and even when I returned with my dad last night for Sunday evening meal Elaine was so very helpful.  Please pass on my thanks to you and to everyone. 

 

Spa Package – Saturday 11th August

Hi Tracey
 Yes thank you so much, we had a lovely time, everything went really smoothly and the bride to be had a fab time!
 Thanks for your help in organising!
 

 Evening Reception – Saturday 11th August – Overton Suite

Hi Charlotte

 Everything went really well. Can you say a big thank you to the staff who were excellent.

We thoroughly enjoyed ourselves and our accommodation was one of the nicest rooms we've stayed in , and we've stayed in quite a few.

 A big thank you to you too for helping us make such a memorable evening.

 

Engagement Party – Saturday 18th August – Alvanley Suite

Hi Charlotte, 

Thank you the party went very well.. I cant praise Bob highly enough he was very accommodating during the night and the barstaff were very pleasant. 
 

90th Birthday Sunday 19th August – Delamere Suit

Charlotte,
Just a quick note to say thank you for organising our function yesterday.

Everything went realy well and all the party thoroughly enjoyed the day.


Please thank all your excelent staff who all helped make the occasion very special for us.

Wedding Friday 24th August – Overton Suite

Hi Charlotte,

We both had an amazing day.
Thank you for being accommodating and changing things around towards the end, and to you and Tracey for your friendly and efficient responses to our questions.
Also the staff and 'MC' on the evening were really efficient.  There were also a couple of nice subtle touches in our room, which we enjoyed.  I was also able to move directly between my 'bachelor' room, which I stayed in the night before to the "honeymoon" sweet because the staff were able to arrange for the room to be cleaned quickly.
Everything went without a hitch, especially since last week would have been especially difficult for you with Weddings on evenings before and after ours.
Thanks so much!

 

Wedding Saturday 25th August – Overton Suite

Hi Tracey,

My wife and I would just like to say a massive thanks to you and all the staff at forest hills. We could not fault anything if we tried. Our whole day was perfect. We would not change a thing. We are so pleased we chose forest hills. The rooms were immaculate, the breakfast was mouthwateringly good ( if that's even a word! ) the spa was amazing, just wish we could have spent more time in there! As for the staff, they are without a doubt the friendliest staff we have ever come across. We would be very grateful if you could pass this on to them, Bob was fantastic. As for Maggie, what can i say... she was the saviour of our special day and can not put into words just how grateful we are to her. 

We are already planning to stay again and make the most of the spa, hopefully beginning of October, so are already looking forward to seeing you all again. 

Once again Tracey, thanks to all for making our special day even better 

80th Birthday Lunch – Sunday 2nd September – Restaurant

Dear Tracy,
Thank you for your arrangements the table was lovely and we were lucky with the sunshine!
We had a lovely lunch to-day, the food was wonderful and the staff were very welcoming and the service was exceptional.
All in all a wonderful 80th Birthday celebration.. We will definitely be coming back
Many thanks to everyone

Craft Retreat 6th – 8th July – Overton Suite

Really enjoyed the whole of the weekend, so much so that 34 of the 40 ladies have re-booked for July 2013!   

Meeting and Accommodation  10th July

Hi Tracey

Just to let you know that the HR Director, was very pleased with all the services from Forest Hills.  She commented particularly on the buffet and said it was exceptional.  The conference room was very good and we’ll definitely be back.  Thank you for all your help and I look forward to working with you again in the future.

Have a good day

 

Conference & Go Ape at Delamere Forest – 12th & 13th July – Manley Suite

Hi Tracey

Last week was a great success!! Everyone enjoyed themselves and hotels organisation was great.

Everyone was happy with their rooms and the set up of the Manley suite was spot on.

Also Alex has asked if you could pass on her thanks and gratitude to the lady who carried out her spa treatment.

In Alex's words 'She was absolutely lovely and the treatment was fantastic!!'.

 I would like to thank you and all the staff for your hospitality.

 

Hen Party – Saturday 14th July – Spa Treatments

Hi Tracey

I just wanted to drop you a quick email, to say we had a fantastic time on Saturday, we were looked after so well and the treatments were amazing so much so I am hoping to book  myself, Amanda and my mum in the day before the wedding!

 

Summer Dinner Dance – Fri 13th July – Restaurant * some comments

* – Stayed on 3 for 2, really enjoyed it

* – Received following email ;-

Had a good night with you on Friday when the publicity material is ready for New Year please can you forward.  Cheers

* – Excellent, always enjoy it here and have put a note on trip advisor

* – Hi Charlotte,  Everything went perfectly.

My brother didn't suspect a thing and was surprised and delighted by the number of relatives who had made the effort to attend.

The whole event could not have been better.

Thanks for all your help.

* –Hi Tracey,  Yes thank you we enjoyed the evening, as always the food & service were excellent & the music very good.

* – Hi Charlotte,  Thanks for sorting out our booking for the dinner dance last Friday. We really enjoyed it, and were given another voucher for a stay at the Hotel by Reception when we checked out, so we are planning to come in August, Thanks for your help, See you soon! 

 

Conference 16th – 19th July – Manley Suite

Everything was great as usual, really liked using Manley room.

 

Conference– Monday 16th & Tuesday 17th July – Conservatory

Hi Tracey

Thanks for your email. Sorry I missed you when I left, but everything was brilliant and as ever Forest Hills team were really friendly, helpful and generous in spirit.

I have been working on a national project this year and have spent half my life in hotels it seems. I have to be honest and say that if someone offered me a free weekend in any that I have stayed at I would choose Forest Hills (apart from it being too near to home for a weekend away). To me the key thing is that sense of feeling you are welcomed and valued – I think FH has got that balance just