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Forest Hills Hotel



Gourmet Evening – Friday 4th December – Restaurant

Hi Tina

Just thought I would drop you a note to say how much we enjoyed Friday night. Everything was great despite the fact that Chris managed to miss the evening by breaking his wrist. Isn't, it amazing the lengths some people will go to to have a night off. Seriously though, I am sure that his preparations guaranteed the success of the evening. Please tell him we are thinking about him.
Please tell all the girls that we wish you all a Very Merry Xmas and a Wonderful New Year.

Hi Tina, Let me tell you, it was just fantastic, we can’t wait to tell Stuart and Karen just how good it was, they are on holiday at the moment.  Carole and I were on our own which doesn’t happen too often and we thoroughly enjoyed every part of the evening.  The sommelier was really good and knowledgeable it was good to speak with her during the evening.  Everything went like clockwork, the team did very well.  You may have noticed that we do like coming to Foresthills, we were trying to work out how many times we think it will 11 times including Sunday.  Hope you have a great Christmas and New Year and get some time to relax as well  All the best

Christmas Lunch – Tuesday 8th December 2015

Charlotte, We enjoyed a very good lunch yesterday. We have been coming for many years and know your regular staff. The service was excellent.  I have booked 13th December 2016 (2nd Tuesday in month ) for next year and will confirm at the end of January

Best wishes for Christmas & the New Year.

Turkey and Tinsel Dinner – Wednesday 9th December 2015 – Restaurant

Hi Tracey,

I thought that I would drop you a line to let you know that our Christmas meal was a great success. All of the group commented positively about the food, drinks and décor. The table was well dressed and it was an excellent location for the size of the group. They were all pleased about paying for everything in advance as it stopped that embarrassing search for the missing payment!! 

As usual, the waiting staff were spot on; Courteous, polite welcoming and efficient thus adding to everyone's enjoyment. I spoke to them on the way out to thank them. As organiser, I received many plaudits so I pass them on to you!

I hope that we can do the same next year, if that's not tempting fate too much!!  Have a lovely Christmas,

12th December – Motown Night – Vale Royal Suite

Large Group x 70 - Hi Tina Further to our chat a few minutes ago. Saturday was really good thanks, everyone seems to have enjoyed themselves. The food, service and entertainment and accommodation were excellent.  

Frozen Panto – 13th December – Vale Royal Suite

Hi Tracy,

Our Grand Children had a ball at the Frozen Panto.  I thought the event went really well and the artists worked so hard and came across really well.  They didn’t leave until every child that wanted one had a photo, they were brilliant.

Thanks again, have a great Christmas and New Year

13th December – Delamere Suite

Good morning Tina,

Thank you for organising our Christmas lunch function.  Everything went well.

The food was lovely.  It was well cooked and plentiful, thank you...

We enjoyed the event and the venue very much.  I would like to book the Delamere room again next year for Sunday 11th December...

Xmas Lunch – Wednesday 16th December – Hilltops

Hi Charlotte

Just writing to say that we came to the Forrest Hills for lunch today and I would like to say thank you. We all had a lovely time, the food was excellent and the staff were very attentive. We will certainly recommend you.

Have a great Christmas and all the best for the New Year.

Michael Buble Dinner Dance – Friday 18th Dec – Vale Royal Suite

Hi Charlotte,

Please thank the staff working at the Buble Tribute night on Friday 18th.  Food service was slick and well organised, staff friendly and attentive.  A well organised event . Well done to everyone.

Sunday Lunch with Santa – Sunday 20th December – Hilltops

Hi Charlotte

The lunch with santa was lovely on Sunday , the whole family really enjoyed it !

Private Christmas Party in the Conservatory, 19th December x 14

Hi Helen

We had our party on the 19th it was fantastic . Chris and your Staff  are most excellent .

The whole evening was put together with your professional staff  making it a sensational afternoon.

Please give our thanks to all concerned.

With our best wishes for Christmas and the New Year.

Coach Stay – End of July

Dear Tracey

I have heard very good reports from Monica about

how friendly and helpful were the staff and what a lovely view from the dining room.

30th Anniversary – Saturday 1st August – Vale Royal Suite

Morning Tracey,

We had a fabulous time thank you; both Graham and I couldn’t have wished for a better evening. The venue was ideal, the band excellent along with my cousin and daughters singing. We believe the food was also really good but we were both so busy hosting we didn’t get chance to sample it!

All our guests really enjoyed it and for those that stayed the night it helped them finish off the evening with lovely rooms and an equally good breakfast.

Thank you to you and your Team!

Spa Weekend – Saturday 8th August
Hi Tina, Yes, everything went really well, thank you! The hotel and spa facilities were brilliant! All the staff were extremely friendly and helpful. Thank you for all your help

Wedding – Saturday 15th August 2015 – Overton Suite
Hi Charlotte
We had the most amazing day thanks. Please send me Chris our day organizer surname as he was incredible an we need to thank him personally. We are in Ibiza now speak when we get home.
All staff at forest hills they were fab xxx

Family Dinner – Saturday 15th August – Restaurant

Hello Tina,

We would like to thank you and Charlotte for your time and patience over the last 6 weeks or so in arranging Michelle's meal.

We had a great time, the food was delicious and the service was very impressive.The young lady whose, name I unfortunately did not get who appeared to be in charge of the staff was extremely efficient and helpful. The chap behind the bar was equally so.

Once again thanks for everything.

Wedding – Saturday 15th August – Vale Royal Suite

Morning Tina!

I want to firstly thank you especially you Tina because you helped me a great deal in organising and sorting things and nothing seemed impossible and I felt you completely understood me and my needs and made some very welcoming suggestions to anything you thought maybe better than we had planned. You certainly know how to organise a wedding with very little fuss made and pressure on us. I was starting to wonder if we had remembered everything and something must have been forgotten but it wasn't it was perfect!

I have to say the whole day was fantastic my guest loved every bit of the day and the organisation was perfect. I didn't worry about anything and everything went to plan as I expected it to. The guest complimented us on the food including the buffet but most importantly the service they received from all the staff from your deputy, reception, bar staff, waiters and waitress but also the night porters. I know I had a lot of children and some guest at last minute informing us of dietary requirements and this was all amended and changed as when it happened wit smile and families felt very welcomed by all your staff.

The whole day was fantastic and I most certainly would recommend your hotel for our friends who live in the area and I cannot thank you all enough!

We had a fantastic day I thank you all for your hard work, commitment and fantastic time keeping which made the day seem so special. we didn't worry about a thing! The room looked perfect, the food was delicious, the drink flowed well, dancing all night but most of all nobody complained about anything only complimented about your service.

Thank you all for your commitment, hard work and dedication in ensuring that we had perfect day, fantastic hotel and defiantly a 10/10 from us :)

Wedding – Saturday 22nd August - Vale Royal Suite

Hi Charlotte & Tina

I just had to contact you to let you know how amazing everything was for our wedding.

The service from your team has been faultless, right from the start, through to the day before the actual wedding.

Elaine & the Staff on the day were fantastic. So polite, so attentive. Nothing was too much trouble. Making the whole day, and the following morning, a wonderful experience.

The food was to die for! Every single guest has commented on how delicious everything was.  So much so, we're already planning a meal in the restaurant when we return from honeymoon.

So again, thanks to you and all the fantastic staff at your hotel for making our day go without a hitch.

Graduation – Saturday 29th August – Vale Royal Suite

Hi Tina

It was a great evening - thank the team for me




Coach Group – 7th & 8th July

Hi Charlotte,

Just a quick thank you for the warm welcome we received at the hotel on our stay. Everyone enjoyed themselves, and would like to return as soon as possible. I’m sorry that I missed you – better luck next time. I shall be arranging another break in the area, possibly before the end of the year, but more than likely early next year, and will get in touch with you again once I have sorted my dates. Thanks for all your help on a personal level too. It was great to work with you, and I look forward to working with you again. Speak to you soon.

Kind regards,

Conference – Block bookings 2015/16

Hi Tracey,


You are utter, mega, super duper, magic, awesome and ACE!!

Thank you,

You go above and beyond for us and I for one really, REALLY appreciate it!  Makes my job much less hassle.

Forest Hills is awesome and I am always singing your praises at meetings etc.  Both the hotel as a whole and you as an individual. :)

Conference – 10th June – Manley

Hi Tracey

I have to say that I was impressed with the service delivered by your staff. I had many interactions with Michael in particular, starting at just over 8am when he added tables for me, and on several occasions doing the day. He was consistently helpful and reliable, and with a smile. The buffet was also appreciated.

This is a venue I will certainly be using again.

Malvern and Ledbury Cycling Group – 7-10th June

Hello Tina,

I hope this letter finds you well. Our Cycling Club are all back in the Great Malvern area now after our stay ay Forest Hills Hotel in Frodsham. I am  only sorry that we did not have the opportunity to meet again during our stay.

But I just want to say on behalf of our club, a BIG "THANK YOU" to you and your colleague Charlotte Rowlands for all your help both before and during our stay. We have been doing these Mini Tours for three years now - in 2013 we went to Wiltshire, staying near Devizes. Then last year, we went to Somerset staying near Wells and in 2015, we chose Cheshire, my home county. Let me tell you that everyone, without exception said that the Best Western Forest Hills Hotel was the best of the hotels we have stayed in by a mile.

Our rooms were very comfortable and well appointed. In our case, my wife and I enjoyed splendid views of the Mersey and Weaver estuaries and saw magnificent sunsets every night. I know that a number of our party took advantage of your leisure facilities and enjoyed either a swim or a sauna to relax at the end of a day's ride.

I must also say something about the food served at Forest Hills. Breakfasts  catered for everyone in our party, whether it was a continental  style they opted for or the "Full English". Your  breakfast staff were always cheerful and efficient. Nothing was too much trouble. Similarly, your evening menus  which we enjoyed in the Delamere Room were just superb. Everyone spoke very highly of  their meals. You really did do us proud . The Delamere Room serving staff deserve praise for their  service and attention to detail and for the speedy way in which they rearranged the tables after our meal so that we could enjoy our  after dinner entertainment.

Lastly, may I thank your maintenance staff for providing us with two  places to store our cycles. It was reasuring to know that they were safely locked up.

So, it goes without saying that our party really enjoyed their stay at Forest Hills. You will be pleased to know that two of our party - my organising colleague  Roger Keeling and his wife -  will be booking with you again in September to attend a college reunion get together of old friends. I hope to write up a short article on our Mini Tour for the Cheshire Tourist Board and will certainly give Forest Hills a well desrved mention  should it be published.

I noticed in the bedroom Information Pack that the Best Western Forest Hills Hotel had been awarded the Trip Advisor Certificate of Excellence in 2014 for the second year running. Frankly, after our three day experience of staying with you, I can understand why. Keep up the good work !

Here's wishing you and Charlotte all the best for the rest of the year.

Yours sincerely,

John Bentley.

On behalf of Great Malvern & Ledbury U3A Cycling Club.

Wedding – Saturday 2nd May – Vale Royal Suite

Hi Tina, Sorry it has taken so long to get back to you. Back off our honeymoon now and settling back into normality.  We had a lovely, memorable day and would like to say a very big thank you to you and all the staff at Forest Hills for making our day very special.  Everything went without any problems and everybody has said how good the day was. Thanks once again.

Wedding 29th May – Vale Royal Suite

Hi Tina,
We had the most amazing day on Friday can't believe how fast it went though so gutted it's over now but we're just about to set off for Wales staying there till Saturday. 
We couldn't of asked for anything more with our stay with you at forest hills, everything was brilliant from our rooms, to the food to the staff who were flawless.
They were (and you Tina) so very helpful & bent over backwards to make sure our day ran smoothly.
Could you please thank Kieran for us all too? He was outstanding & such a lovely man.

Thankyou for everything Tina we would every minute.

Kind regards Jenny & Baz xx

Coach Stop – Fri 22nd May

Morning Charlotte,

We just felt that we had to get in touch to say a very “BIG THANKYOU” to you and your team for all

Their help and kindness, plus the Chef and kitchen brigade for making our time at the Forest Hills Hotel on Friday 22nd May so very enjoyable. The entire staff, from the moment we arrived, was very attentive, polite, and a real credit to the hotel.

The staff in the restaurant toiled efficiently and effortlessly, without fuss or bother and with a smile to serve a delicious piping hot meal on to beautifully laid tables, in what was a perfectly sized dining room for our numbers.

It is so rare these days to have really good service that’s so very well organised, where everything runs smoothly we would have no hesitation in using your services again or recommending the Forest Hills Hotel.

On the coach journey home every one of the 27 children and 26 parents gave a very positive feedback on how much they had thoroughly enjoyed their visit to the hotel, and would certainly be telling all their other friends of the wonderful service and superb atmosphere that your hotel restaurant has to offer.

All the very best wishes for the future,

Wedding – Sunday 24th May – Overton

Hi Tina, Thank you so much for your best wishes we had an amazing day and we made a point of seeing Bob just before we left to say thank you to all the staff who helped to make it a very memorable day.  Guests from all over were very impressed with the hotel and Frodsham in general and I think some are coming for a weekend break later in the year.  In particular thank you so much to  yourself.  We really appreciated all  your help, support and professionalism in the planning, build up and with the final arrangements.  We would definitely recommend you and Forest Hills to anyone who is getting married or having a function.  Please pass our gratitude to all concerned.


Retirement Party, – 25th May – Conservatory

Hi Tina I would like to say a big thanks for the evening of the 25th May, on the occasion of my retirement.  The service and food was of the highest standard, all the Staff worked so hard to please everyone.  Chris was exceptional and looked after us all in a most professional manner.  Please pass on my thanks.

Party – Overton Suite – 30th May

We couldn’t praise Bob enough, from start to finish he was fantastic, so helpful and couldn’t do enough for us, everything went without a hitch on the day and the function staff were fantastic.

Wedding – Thursday 2nd April – Vale Royal Suite

Hi Tina,

Many thanks for your email and glad you liked the colour scheme/theme! We've just got back from our mini-moon we're having the big honeymoon in June hopefully, so something else for me to plan!

We very much enjoyed our day, made all the more stress free by yourself and the staff at the hotel, I think it's definitely in order to offer a few specific thank you's.

Chris very much helped me out the night before letting me have a peek at the rooms and practice our entrance to the music, it just put my mind at rest that everything was in order for the next day and to know he was on duty the next night too left me feeling in capable hands. Plus he was very chatty and down to earth which was just what I needed to hear!

Bob was great the next morning he definitely calmed me down on arrival as I was running a tad late but I think he managed to hold off the registrars whilst the photographer grabbed some photo's first, that was much appreciated.

Obviously yourself, Tracey and Charlotte who spent plenty of time dealing with my random emails and queries it all helped me keep an eye on things from this end, so thank you!!

Elaine was as efficient as ever and made sure things ran to time with dinner (despite a minor dress issue mid-way).

I've also had a lot of my guests mention one of your staff Neil, I met him briefly as he was collecting in the table name cards for me and he was very polite and helpful and a number of guests said he went the extra mile to assist with whatever they needed, so it's only fair to say that he was a real credit to the running of the day making my guests feel very welcome.

Lastly I have to mention Tamsin again, although I did also go and find her the next morning to thank her in person. You may or may not have heard that one of David's ushers managed to pour a glass of red wine down the front of my dress between the main course and dessert!! Without Tamsin and my bridesmaids help and reassurance I don't know what I'd have done. She reacted so quickly requesting, white wine, towels and hairdryers and within 30 mins you couldn't really tell what had happened to my dress, certainly none of my evening guests mentioned it! She even instructed the kitchen to hold the desserts until I was back so I didn't miss out, it meant we were slightly late with the night do, but other than that everything was just perfect!

So a big thanks to you all as I know the above are only a small number of people but you really made the day special for us from start to finish, thanks so much from the new Mr & Mrs Thomson !

Family Sunday Lunch – Sunday 5th April - Delamere

Tina, Just a short note to say Thank You for arranging my Mother in Law's 80th Birthday Party on Sunday, Every part of our request was met, the Staff were excellent, nothing was to much trouble the Food was excellent and I am pleased that all your efforts contributed to her enjoying a wonderful day. Please pass on my Thanks to all the Staff and I can assure you we would not hesitate to use or recommend your facilities again in the future.

Craft Weekend 27th – 29th March – Delamere Suite

Hi Helen

Well what can I say apart from thank you to all the staff for another fabulous weekend.

I've attached the best photo of the weekend and I'm sure you understand why we all love Chris!!!!! ( This can be seen on our facebook page!  Best Western Forest Hills Hotel )

Private Dinner – Saturday 21st March – Vale Royal Suite

Hi Tina & all the Events Team

What a wonderful evening we had! Thoroughly enjoyed by everyone. Everything worked perfectly, Our compliments to the Chef the food was very well appreciated, especially the Sticky Toffee Pudding!!! It was nice to meet up with Tracey again - can’t believe it is 35 years since I taught her!!! I am so glad that she made herself known to me, when I first saw her I thought ‘we’ve  met before’ but couldn’t put ‘a handle’ on it. As soon as she mentioned Murdishaw it was  back like a flash.We will certainly be back next year so could you provisionally book the same venue for the 12th or 19th March 2016, if available.  Once again many, many thanks for all your hard work.

70’s & 80’s Dinner Dance – Saturday 7th March  2015 – Hilltops Restaurant

Group x 39 Tracey, just a quick note to say that everything went really well on Saturday night.  The food was excellent ; the DJ and music was great all night and the atmosphere was great amongst all those there.

Party x 12

Hi Charlotte - we had such a good time!! It was a brilliant night and we have all got some great memories! (and some funny photos haha)

Party x 7

Hi Charlotte,  We all thoroughly enjoyed it.... The whole evening was brilliant, we danced that much we didn't have time to drink all our wine!! Haha!

I'm now looking forward to the gourmet night with my husband, brother & sister in law on 20th.

Thanks for all your assistance with the bookings.

Kidderminster Bridge Club – 12th – 15th March

KIDDERMINSTER BRIDGE CLUB would like to thank all concerned with giving us one of the best week-ends we have had. The staff is certainly one of the most efficient, pleasant and helpful we have experienced and everything connected with the Hotel was spot on.  We look forward to visiting you again.


Sunday 1st February – Delamere Suite – Family Gathering – 80th Birthday Celebrations

Hi Tracey,

Thank you very much for all the help re my Mums 80th party.

It was all great, food was loverly, staff were excellent and it could not have gone


I spoke to Elaine Green yesterday and thanked her.  She has an admirer in my

grand daughter Olive (2and half years old)  who took a real shine to her and followed her everywhere.

I think that if she could take her back to London with her she would have done.

Once again a big thank you.


NYE – Hilltops Restaurant

Hi Tracey

What a great night. The food was excellent, the ambience great and it was really good to share a table with Doreen and Glynn. Kieran and the team worked really hard to make the whole evening a great success,it was unfortunate that Chris's injury kept him in the background but even then he managed to do the rounds and wish everyone a Happy New Year.

We may be jumping the gun a bit but could you possibly book in for next New Year, usual rooms and a window table if possible.

We all wish yourself and all the events team a Very Happy and Prosperous New year.

Christmas Package

Hello Tina and gang

I just want to say thankyou very much for sorting our Christmas break, we weren't an easy family to sort with one just coming at night and some staying 2 nights and one birthday boy and 3 dogs but you did a fab job thankyou.

Our stay was brilliant the food as excellent and the Quiz on Christmas day night was great fun just made the night for us brilliant, the lady that was on duty all the time (ididn'tget her name) ( Elaine Green) was fantastic she did the quiz and bingo sorted the birthday cake everyone was so friendly and helpful and great with our 4 year old Connor and our 3 dogs. will be coming again with out doubt.

Wedding – Saturday 29th November

Hi Charlotte

It’s my first day back today, hitting the ground with a big bump!!

We had a brilliant day, all of the staff were great especially Kieron and Elaine.  The bar staff were also brilliant, I don’t know how they put up with us!!

Thank you for all your help and patience.  And for keeping the secret about the singing waiter!!

Murder Mystery – Hilltops Restaurant – 1st November:

Party x 4:

Hi Tina, It was absolutely brilliant thank you.  We are definitely coming again if you do one next year.  Please will you let me know when you have decided on the date for the next 80's night too? Thanks

Party x 4:

All four of us had a really enjoyable stay , one of the things we all appreciated was the “Friendly” attitude of ALL the staff , from reception, household members , bar staff , catering and events manager. Just little things make a big big difference. Already recommended friends and family to try the “Forest”

Thanks for a lovely time.

Party x 2:

Bloomin fab....I'll book the Valentines.
Thank you for all your help, The staff at the Hills were really lovely as usual..

Party x 2

Yes, we had a lovely evening. The room looked great and the theatre group were really good.

Looking forward to the next event.

Party  x 15

Hi Tina

We thoroughly enjoyed our stay. We would appreciate it if you could let us know of any more special events coming up, or for next year.

Party x 5:

Hi Tina We had a lovely time thanks. We all had a good time though so thanks to all the staff


75th Birthday – Sat 8th Nov – Overton Suite

Hello Tina and Team

I just want to thank you all for helping to make our event on Saturday an amazing experience. The food was wonderful and everybody was so helpful. Bruce had a wonderful birthday party and I would certainly recommend your venue to others without doubt.

7th – 9th November – Craft Retreat Weekend conference – Vale Royal Suite

Hi Helen

The weekend was really successful and all the little bunnies went home happy. The hotel staff were excellent and we were able to raise a nice tip for the restaurant  staff. In particular, the new attendees were very complimentary about everything.


Conference – 13th November – Overton

Hi Tracey,

Sandy  passed comment that it was a fantastic lunch last Thursday (the carvery)  VERY VERY happy with the service from staff too.


Schools Conference – 13th & 14th Nov – Manley

Hi Tracey

Everything was perfect!  I was there Thursday afternoon and came back on Friday morning and everything had ran like clockwork.  I’ve had lots of compliments about the food both at Dinner on Thursday and lunch on Friday so thank you for looking after us

Gourmet Night – Friday 14th November – Restaurant

Party  x 2 – Really enjoyed it and Mr McCabe as the speaker !


Party x 3 – Hi Tina, Friday night was of the usual high standard. The food was really good, especially the fish course . The wines were good and Kieron was his usual sparkling, witty self. All in all, a very good evening.  The walk in shower in the room you arranged for us, 116, was much appreciated, all of us had a marvelous evening and we can't wait for the 5th December.

Party x 6 Hi Tina, (Charlotte & Tracy) We feel so lucky that our friends introduced us to Forest Hills Hotel Gourmet evening.  We rarely miss one unless it is unavoidable, we think the quality and value for money is exceptional and the warm welcome and comfortable atmosphere really make each stay memorable.  The food and the wine are always good and more often than not, excellent.  Having said that each occasion is a tuff one to beat but I think the extra event in November was the best so far for us; please keep doing what you are doing.  We have in turn introduced our friends and relatives to Forest Hills who have also attended the Gourmet evening and sampled your lunch time menu with very good feed-back as well.


Ladies Lunch – Restaurant – 20th November

Everything was lovely, they were initially concerned as it was so busy, but they were thrilled, the service was super especially considering how busy we were, everybody who attended had only positive things to say and had a fantastic time.


Marie Curie Charity Event – Sat 22nd Nov – Vale Royal Suite

Hi lovely,

My mum came to pick Bungo the bear up and I gave her a card to drop in for you...have you not got it? I will check she not forgotton!!!

We had an amazing time and it was all so well organised, food was amazing (commented on by lots of people), all the staff were so helpful!!!

I really appreciate all your help. We could not have asked for a better evening!!!

If my mum still has the card I will drop it in on Monday for you!

Thank you so much again for are all Fantastic xxxxxxxxxxx

Wedding – Saturday 16th Aug – Overton

Hi Charlotte. Just to let you know we had a fabulous day. Everyone has commented on how lovely the food was, some people have even said it's the best food they've had at a wedding!! All the staff were great too.. Thank you very much for a fab day! Me & Mrs xx

Renewal of Vows – 31st August – Conservatory & Restaurant

Hi Tina

Everything was lovely.
Staff are excellent at Forest Hills.
Everything ran smoothly and was well coordinated.

Spa Package – Sat 6th Sept

Hi Charlotte,

Thanks for the mail. My wife really enjoyed the Spa package on the weekend. The facial treatment was excellent, very relaxing and she also enjoyed the meal at the restaurant. The room was very nice and quiet.

Spa Pacakge – Saturday 20th Sept

Hi Charlotte and Tina,

Just wanted to thank you both for arranging our spa day/night last Saturday.

All the girls and myself thoroughly enjoyed it, treatments were fabulous and the evening meal was beautiful. The staff were helpful too.

I'm sure we will be back again.

27th September -  Grazia Editor – Stay with his husband and his dog Barney (a loveable labradoodle).

Hello darling

I just wanted to say a huge, huge thank you, for sorting out our stay at Best Western Forest Hills (did you see my tweet? I'm tweeting again).  The staff were amazing - super friendly and Barney was even presented with his very own ball when we arrived! It's a lovely part of Cheshire - we had some great walks and it was so good to see my mum.

I'm looking forward to putting the hotel in Grazia and I'll try and get it into Essentials too.

Big thank you once more!

Nic xx

Private Dinner - 4th June - Overton Suite

Good morning Tracey

Very many thanks for arranging the evening for 4th June Birthday Party.  Everything went well and I think all the ladies present enjoyed themselves.  The guests of honour commented on the salmon main course and I think they will be experimenting with the recipe at home.

Please pass my appreciation to the waiting staff and also those in the kitchen for a very successful evening.

80’s Night – Saturday 7th June – Hilltops Restaurant

Party x 6

Just a quick email to thank you for another fab 80’s night last night.  The DJ was great and he played a good range of songs.

Thanks again and don’t forget to let us know when the next night is.  Do you do 90’s nights too?

Party x 4

Hi Su

I wanted to express my thanks after attending the 80s night on Saturday.

It was BRILLIANT!! We had a ball, was great to see everyone dressed up and making the effort, some brilliant outfits and was great to see the staff dressed up and getting involved.

The group that attended with me thought it was brilliant also and we are already discussing coming back for the next one!!

The food was fantastic, the desserts were to die for, would you please pass on my thanks and appreciation to all involved, including the chefs, I know it all takes a lot of hard work and effort to bring it all together!

Brilliant night, brilliant music, brilliant people!
Many many thanks

Overnight Spa Package – Saturday 14th June

“Had a fab time – thanks to all”

Evening Wedding Reception – Friday 20th June – Overton Suite

Hi Charlotte

We had a fab time in Greece and our party on Friday was brilliant. I can not thank all the staff at forest Hills enough, everyone was so helpful and could not do enough for us. The hog roast went down a treat all our guests had seconds. Our hotel room was lovely and we would love to come and stay again, to have  little break.
Thanks for all your help, am only sad that it is all over.

Wedding Saturday 22nd June – Overton Suite

Hi Su. Just to say everything went really well on Saturday. Kieran and Elaine the manager was absolutely amazing  as were all the staff.

Private Dinner – Wednesday 25th June – Delamere Suite

Hi Tracey,

It was fabulous and particular thanks too to Chris who really helped.

Thanks again for your help

Wedding –Saturday 28th June – Vale Royal Suite

We would like to say a big thank you to everyone who made our day so special. The event was really well organised and Elaine did a really good job of ensuring the day ran smoothly for us. Everyone who attended, thorouhly enjoyed the day from start to finish. The food was excellent and plentiful and the staff were superb  and very helpful, nothing was too much trouble for them. So please thank all your staff that did such a wonderful job, from the receptionists, catering staff and leisure club staff. We will never forget such a brilliant rememorable day.

Once again, many thanks. You will be highly recommended.

70th Birthday Lunch – Saturday 12th April 2014 - Restaurant

Hi Su,

A rather belated note to say thanks so much for helping us organise this. It went perfectly - I can't think of a single thing that could have improved the experience. I have posted a review on rating you highly.

Wedding – Saturday 26th April – Overton Suite

The Bride posted the following on Face Book following the wedding:-

“I would like to say a massive thank you to all the staff at forest hills! I had my wedding here yesterday! Kieran and Elaine were fantastic, so helpful in every way! The food was delicious and staff were so friendly! I cannot fault anything! Thank you guys so much xxx

Golden Wedding Anniversary – Sunday 4th May – Overton Suite

Everyone had a wonderful time.  The food was lovely, the DJ did a great job on the night, the staff were brilliant, and Bob was absolutely lovely and went more than the extra mile.

70th Lunch – Sunday 4th May – Restaurant

Hi Tracey

Everything was excellent, the food was good and the staff very helpful.

We all had a great time. Thank you.

Communion Celebration – 10th May – Delamere room

Hi Su, it went really well thank you. All had a fantastic time.  Food was excellent and everyone commented. Staff were  great and attentive.

Hope you enjoyed your time off. Be contacting you as my son will be making his communion next year!

Evening Wedding – 10th May – Overton Suite

Hi Su,    We all had a fantastic evening at forest hills. The food was fantastic, everyone we have spoken to since has said how tasty it was! The DJ played exactly what we were hoping for, a good mix of old and new, that kept the dance floor full from start to finish.

Please pass on our thanks to Mr Payne and all the bar staff who did a great job. We will definitely be recommending the venue to others.

Swimming Party – 11th May – Leisure Club & Delamere
Hi Su, it was a great party and the staff  were very helpful.  Thanks for your help in getting it organised.

Christening – Sun 11th May – Overton

Hi Tracey

I hope you had a great holiday?I just wanted to say a big thank you to you and all your team for making Zachs christening party so special for us all.  The staff on the day were absolutely fantastic, so polite, professional and helpful.

Murder Mystery Night – Sat 2nd Nov – Restaurant

Party x 2 Hi Tracey,

I just wanted to drop you an email to say that we thoroughly enjoyed Saturday night.

The rooms were lovely and there was everything we needed. We enjoyed all the leisure facilities and breakfast and found your staff to be very helpful and polite.

Hope to see you again at some point.

Party x 4 Hi Tracey we had a great time thanks. We thought it was really well organized given the amount of people who were there. Chris on the restaurant did a great job as did all the staff and our friends enjoyed the night too. We will definitely be back

Party x 2 Hi Tracey, I can't begin to tell you how much we enjoyed our stay, the whole experience was fabulous, the staff are absolutely wonderful and work so hard to please you the rooms we had where beautiful and I couldn't believe they had catered for my coeliac disease with no fuss at all, even to the point that I was able to enjoy gluten free coppice cake for dessert which was soooo yummy :) we are really looking forward to coming back again as soon as we possibly can, maybe in the cheaper rooms so we can book before christmas :) I have left a review on TripAdvisor also.

Thank you once again and hope to see you very soon.

x 6 We had a very good time and did enjoy the event. We must compliment you on your choice of manager of the main room, he was probably the best manager we have come across, we will recommend you on again and if we are in the area we will stay again

Party x 7 We had an amazing evening and even won in the end receiving a bottle of wine and certificate. Thank you.

Christening – Sunday 3rd Nov – Overton
Hi Tracey,
We all had a brilliant day yesterday and would like to say a huge thank you to you and Su for arranging it all, everything was perfect.
We would like to thank all the staff as well, they were excellent and the buffet was beautiful, all the guests commented how nice it was.

Christening – Sunday 10th October - Overton Suite
Hi Su,
Was absolutely lovely thanks - please pass on our thanks to all the staff, they were really pleasant and helpful and food was delicious!

Renewing Vows – Sat 28th Sep – Vale Royal Suite  
Hiya Tracey,
Could you pass on our heartfelt thanks to the Management and staff at the Forest Hills for their support in mum and Alans party on Saturday 28th September, the food was beautiful and the staff were all polite, helpful and added to the wonderful atmosphere!!

Please thank Keiran for going the extra mile when he brought in his own speakers & laptop - it saved the day and enabled us to play our video .

We have had numerous parties with you over the past 5 years and have never been disappointed. As an ex publican myself I know the hard work that is involved with organising and holding events, so a big well done is in order.

Wedding – Sat 28th Sep – Overton Suite
Hi Tracey, Thank you!
We had the most perfect day so a massive thank you to yourself and the team at the Forest Hills for making that happen! A special thank you to Bob who was fantastic on the day of our wedding too!!

We'd be happy to recommend the Forest Hills in the future!

Thank you again.

Conference – Thur 10th Oct – Vale Royal Suite & Conservatory

Hi Tracey, I didn’t manage to catch up with you before I left yesterday afternoon, but just wanted to thank you and all your staff for once again for a brilliant day. It was certainly a lot less hassle for me than in previous years, possibly because the numbers were less, but the day itself went really really well and the evaluation forms showed that the delegates appreciated the venue. Elaine isn’t in the office today, but I’ll catch up with her on Monday to see if we can provisionally book for next year, possibly on Thursday 9th October if you have availability.

Once again, a huge thank you.

Mountain Spa Break – Fri 11th & Sat 12th Oct

Sent an email checking all went well, received the following reply;-

Hi Tracey, We had a wonderful, relaxing time - thank you.  The therapists were lovely and the treatments we had were perfect.  We both really enjoyed it and hope to come again in the not too distant future.

Thank you for all your help in making it a great time for us.

Bee Keepers onference – Sat 12th Oct – Vale Royal Suite

On Saturday I attended the Cheshire Beekeepers Convention at your hotel and I would just like to say that I found your staff, without exception, to be pleasant, attentive and efficient, so well done to all.

Conference – Wednesday 16th Oct
Afternoon Tracey

A big thank you for yesterday, as always the conference and venue were excellent together, all staff were helpful, rooms exactly how we wanted and food was brill.  The evaluations and feedback from delegates and speakers were excellent, I will send you feedback from the evaluations regarding the venue.

Thank you so much for yesterday, please pass on our thanks to all your staff and your Manager who helped us immensely on the day, the venue was fantastic.

Will let you know about next year shortly.

Spa Break – Sat 19th Oct
Hi Tracey
The girls had a fabulous time as usual and the meal was really lovely.   Also the spa treatments were fab please pass on our thanks to the therapists too - they will remember Maria and I for talking too much !!
Anyway,  thanks again Tracey for organising and as usual all your help.

Group – Friday 18th Oct – Restaurant & Accommodation
Hi Tracey
Please pass my thanks on to all staff members for looking after us all so well.   I have been extremely impressed with the levels of service from initial enquiry to paying the bill, all staff were both friendly and professional with nothing too much trouble.  Our meal was delicious and our rooms exceed our expectations.  It is rare to be able to write such a glowing note of thanks, so well done everyone.  I will of course make a suitably glowing report on Trip Advisor.

Spa Break – 18th & 19th Oct
Hello Tracey, Thank you so much for your lovely email it is so kind of you to take the time to send it.

It was a total pleasure to stay at the Forest Hills we all had a really nice weekend and I cannot thank you enough for all your help, you do an amazing job and the personal touches really did make all the difference, Angela was delighted to see her name on the entrance board!

As soon as we arrived home on Saturday I put a review on Tripadvisor as I was so delighted with the whole experience, I was especially grateful to you personally and I wanted to publicly recognize the exceptional service that we have been so fortunate to enjoy. We will most definitely be booking with you again and I cannot recommend you highly enough.

Restaurant Dinner Dance – Sat 19th October 

x 4 Hi Tracey,  Thank you so much for the 25th Anniversary night, we had a lovely time.  We all dressed in silver too, to keep in with the theme.

Party x 4 Hi Tracey, Just wanted to say a huge thank you to the team at Forest Hills as we had a great stay and the dinner and dance to celebrate the 25th anniversary was thoroughly enjoyed by us all.

Party x 2 Hi Tracey. Hope everything is fine with you, the night went very well thanks, all up to usual standard, we are booked in for New years eve. Looking forward to it

Burlesque Charity Night- Dinner and Dance – Friday 25th Oct – Vale Royal Suite

Hi Tracey, It was brilliant!  We raised £1400 so I was soooooo pleased!  I am also glad it’s over!!!!

Thanks for all  your help – you are amazing :) 

Wedding – Sat 26th October – Vale Royal Suite

Received the following on Facebook ;-

·         I would like to thank everybody for making the wedding day of Caroline and Ian Fitzgeralds a day to remember, everything ran so smoothly. The outstanding people where Bob and Elaine the duty managers and Chris the restaurant manager what fantastic people they are.
Many thanks to Tracy for all the hard work planning everything for the day, you have got a thankless job, well done.
Sue x

Gourmet Night – Saturday 26th October

x 3 Hi Tracey, What a fabulous evening we had on Saturday.  Everything was outstanding and Kieren, Chris and all the gang were wonderful.  The food was superb, Beth, Carol and I thought it was the best yet. The boy's in the kitchen have set themselves a very high standard to match for future Gourmet evenings.

x 4 Hi Tracey, We had a great time and the food was up the their excellent standard.  On Sunday we all got up at 8.00 am to have a swim.  As we walked through the foyer I said it looks very quiet and it was dark in the entrance to the leisure centre.  I asked the man at the desk if the pool was open and the told us it did not open until 8 o clock.  We said its after 8 now - he pointed to the clock which said 6 o clock.  Pete had told us to put the clock forward instead of back and we were two hours forward.  We had a good laugh about it.

Christening – Sunday 27th October - Overton

Went brilliant Su- thanks so much to all of you for an outstanding day & fantastic service!  Everyone loved it :-)

From Stephanie - St Laurence Church Fundraising Committee

Just letting you know that we raised over £1,700 at our recent Auction of Promises.

Thank you so much for your kind donations. – Sunday Lunch & Leisure Club Membership & Stay

Coach Lunch Stop – Wednesday 3rd July – Hilltops Restaurant – Lunch

Hello Helen

I just wanted to thank you and your team for the excellent service and food we received when we came for lunch last Wednesday.

We had a super time and all our ladies and Mr Jones enjoyed themselves immensely.

Sunday 7th July 2013 –  100th Birthday - Lunch in the Restaurant

Just to say that the sunday lunch that i arranged for today was a fab success and the staff were so nice as my mum needed a cushion as her back was aching so much .i would not hesitate to book any party at the forest hills. there was nothing that they wouldnt do for my party.

20th Wedding Anniversary – Saturday 13th July 2013

Please pass on our thanks to the hotel staff - we had a great party on Saturday. Lots of  compliments were received about the hog roast!!

Weekend Conference – Overton Suite ; 12th – 14th July 2013

Hi Helen

I just wanted to say we had a brilliant weekend and I couldn't fault anything The staff couldn't have done more for us, Kieran arranged choc ices for all on the Saturday which went down very well. Staff were most understanding and tried to locate fans for some ladies of a certain age suffering with the heat. The meals and choices were the best yet as far as I was concerned. Chris was amazing and a few comments were made about his cheerful face. I could go on and on and I have suggested to Nige we give our feedback to Best Western.

Please pass on thanks to everyone on our behalf. From start to finish we were treated very well. Tamsin helped us unload on Friday and got two guys to help also. Bob was really patient with our setting up.  Forest Hills is definitely a jewel in Best Westerns crown!

Society Stay– 19th & 20th July – VRS & Restaurant

A big thank you to all your staff during our stay at your hotel on Friday evening and during our Saturday meeting events. You couldn’t have done more for us. Special thanks for the way in which you looked after one of members who became ill during lunch on the Saturday. She was very grateful indeed and was able to come back to the room in time to hear the speaker for the afternoon.

17th May-  Gourmet Night – Restaurant

I spent three nights at the hotel from the 17th May . I had broken my ankle rather badly after our booking was made but decided to try and enjoy the weekend . To say we enjoyed it would be a massive understatement ! Every member of staff was so kind to me, from the lovely Elaine who is always so efficient and pleasant , the brilliant chambermaids , the Houskeeper to everyone in the restaurant. A special thank you must go to the restaurant manager ,Chris looked after myself and my husband so well. It is no wonder the Forest Hills is our first choice when we need a break ( no pun intended ! ) . We have booked another three night stay this month but this time hopefully minus plaster cast . Once again thank you all .   

Wedding, Overton Suite on 18th May 2013

Hello Charlotte
Sorry for the delay in replying to you - it has been very hectic since we returned from our honeymoon!
Our wedding day went very well thank you. All the staff at Forest Hills were marvellous and we couldn't fault the service given. Eeveryone was so helpful and the day was made so wonderful!
Thank you for all your help. You were very patient with our emails and it wouldn't have gone so well without you.
I hope all goes well with the baby and you enjoy your maternity leave!

Wedding- Saturday 1st June- Overton

Hi Tracey,

Just wanted to drop you an email to thank you and the rest of the team at the hotel for all your help leading up to and on the day. We were so pleased with everything, the Overton Suite looked fantastic (and we still cant get over how good that corridor looked!) all the staff were really helpful, our room was lovely and the food was delicious. All our guests had great things to say about the hotel and the day in general, so once again thank you for everything, I wouldn't hesitate to recommend Forest Hills.

Spa Day- Saturday 1st June- Treatment Room

Hi Tracey,

Many Thanks for a wonderful weekend, we all had a fantastic time and all the staff were very helpful. Most of the Girls on the hen do have said they would certainly recommend the hotel to other people and the conservatory was really nice to have, as it made it a bit more personal.

The treatments were really nice to and the ladies that did the treatment was too.

Meal – Wed 5th June – Delamere

hi Tracy, we did pass on our thanks to Bob and the team last night

I would however like to say how well we were looked after the buffet was very well received. on behalf of the ladies from inner wheel , thank you.

Spa Package – Saturday 15th June

Dear Charlotte,

Could you pass on my sincere thanks to Jane and Val for making our spa day so special. Everyone agreed that the spa treatments were wonderful, a thoroughly enjoyable day was had by all !

Gardening Club Coach – 22nd – 24th June

Hello Tracey & Charlotte

on behalf of all Members I would just like to say how much everyone enjoyed their stay at Forest Hills and to thank you both for your help with the reservation. I would also ask that our thanks are passed on to all staff  and particularly to all at Reception who helped with our check-in and luggage on arrival in such an efficient and courteous manner and restaurant staff for the super food and service.

6th April  Wedding – Overton

Hi Tracey,

Please pass on our thanks to all the staff and especially Kieran, we had a wonderful day and everything was perfect. The staff are a credit to you and made our wedding go smoothly and we were stress free!

Thanks for all your advice and support over the last 15 months we couldn't have done it without you.

60th Wedding Anniversary 28th April – Alvanley Suite

Hi, Charlotte

What an absolutely fantastic day we had at Forest Hills.
The service was second to none, both from yourself prior to the event and on the day. All staff we met were so happy and helpful.
Everyone who came, thoroughly enjoyed the day and the meal. We have received many letters of thanks and lovely comments.
My parents now have another happy memory to add to their 60 years of marriage.
Whilst my Dad at 87 years old, prior to the event would have been more happy to sleep in his chair, he has not stopped talking about it since (my Mum at 82 is always ready for a party).
My personal comment is that everyone throughout the whole process was so helpful, nothing was too much trouble and if we asked for anything you accommodated us. It was refreshing in this day and age for our requests to be met without feeling that everything had an additional cost attached to it. At no point, even after the bill was paid did any of us think that we had not received value for money.

Many thanks, once again to you and all the staff involved.

30th April – Conference – Alvanley Suite

Hi Charlotte,

I have some great feedback for you:

‘It was fantastic.  Lovely venue, everything went to plan.

The room they had us in for the meeting and dinner was lovely.

The evening meal was lovely and it was great to have a bar in the room where we were dining.
It was fantastic.  All of the ladies had a fabulous time in the SPA and were really pleased with the massages (for me it was the best I've had) and those that went to Catton Hall had a fantastic time too.

All in all it was fabulous and I haven't heard any grumbles at all.’

Lady Gaga /Katy Perry Night – Sat 4th May – Vale Royal Suite

Party x 24 – Hi Tracey, I just wanted to say a big thank you to everyone on Saturday night, we all had such a fab time.

Party x 2 –

Hi Charlotte, I wanted to email you to thank you for being so friendly and easy to deal with.

I hope you had a good birthday it was a shame from our point of view you weren't there so we could put a face to the words!

Being absolutely honest we thoroughly enjoyed the weekend. We went into Chester, was really impressed with the zoo and had never stayed in a Best Western before.

Feedback wise the room was fine, hotel nice, breakfast was fabulous.

Enjoyed pool, jacuzzi, meal etc. Vicky was amazing but we knew she would be, we have seen her a few times now and your package tempted me as it was my wife's birthday weekend.

Conference – 8th May – Overton Suite

Hi Tracey,  Once again many thanks for the invoice and your hospitality.  The programme ran very well over the 6 months and I would be happy to recommend the venue to colleagues.  Look forwards to seeing you in the near future.

Party- Saturday 11th May – Overton

Hi Tracey,

Everything went very well and Bob was fantastic.  Everyone had a great time and really enjoyed themselves.  Please pass on my thanks to everyone involved from the bar staff, the DJ, the kitchen staff and everyone else.

I'm sure we will be back for another party some time in the future.

Once again a big thank you for your help with everything.

Wedding – Sat 18th May – Vale Royal Suite

Hi Tracey,

Thank you for the congrats.

The only comments are, we want to say thanks to you and Charlotte for all the prep work you done. And thank you to all the team, waiters/waitresses, chefs, bar staff, receptionists. And a big thanks to Bob, he was brilliant. Can't forget Lofty aswel :)

Christening Party- 26th May- Vale Royal Suite

Hi Tracey,

Hope that you have enjoyed the long weekend, just want to say a big thank you for Sunday, the food was fantastic, everyone commented on it. Room set up was perfect and all the staff very helpful and professional as usual.

Frodsham Group Lunch – 26th Feb – Restaurant

Hello Tracey

Sorry for delay in getting back to you but I wanted to wait until we had held our next Meeting, before replying. Feedback from members was very good---menu and standard of catering seemed to please everyone. The small touches like extra gravy and de-caff tea were much appreciated. Bearing in mind  some of our members' age and mobility,  parking and access to the dining room is particularly important when considering a booking for such a large group.Forest Hills scores several stars on this aspect!  Being able to seat everyone around  circular tables adds to the sociability of the occasion.So thank you  again  to everyone for your hospitality--you will probably see us again next year!

Group Conference – 11th – 13th March – Vale Royal Suite

Hi Tracey

Sorry I missed you yesterday, I left in a bit of a hurry after our debrief meeting to try to get home to do the school run.  Thank you for all you did to help everything run so smoothly.  As always the hotel staff were incredibly accommodating, helpful and welcoming and we have received a great many comments to this effect so I would be grateful if you could pass on our thanks to all concerned.

Thanks for making the booking for 15-16 July, I will pass this confirmation on to Phil.

Once again, thanks for all your hard work – we’ll do it all again next year!

Group Conference – 19th – 21st March – Vale Royal Suite

Hi Tracey,

Just to say thank you so much for all your help in making our 3 days with you a lovely experience.

I can confirm that we are happy with the prices for next year - can we please reserve 42 rooms as there will be some changes next year?  I will, of course, confirm numbers with you early next year.

Many thanks again. 

Wedding x 10 – Wednesday 20th March – Conservatory

Had a lovely time & posted the following comments on the Hotels Facebook page;