Christmas & New Year 2015
01 - 31 December 2015
Starting with Black Friday Weekend! Froz'n' Panto, lunches, Dinner Dances, Party Nights and 2 great Events on New Years Eve! More >
Coach Group – 7th & 8th July
Just a quick thank you for the warm welcome we received at the hotel on our stay. Everyone enjoyed themselves, and would like to return as soon as possible. I’m sorry that I missed you – better luck next time. I shall be arranging another break in the area, possibly before the end of the year, but more than likely early next year, and will get in touch with you again once I have sorted my dates. Thanks for all your help on a personal level too. It was great to work with you, and I look forward to working with you again. Speak to you soon.
Conference – Block bookings 2015/16
You are utter, mega, super duper, magic, awesome and ACE!!
You go above and beyond for us and I for one really, REALLY appreciate it! Makes my job much less hassle.
Forest Hills is awesome and I am always singing your praises at meetings etc. Both the hotel as a whole and you as an individual. :)
Conference – 10th June – Manley
I have to say that I was impressed with the service delivered by your staff. I had many interactions with Michael in particular, starting at just over 8am when he added tables for me, and on several occasions doing the day. He was consistently helpful and reliable, and with a smile. The buffet was also appreciated.
This is a venue I will certainly be using again.
Malvern and Ledbury Cycling Group – 7-10th June
I hope this letter finds you well. Our Cycling Club are all back in the Great Malvern area now after our stay ay Forest Hills Hotel in Frodsham. I am only sorry that we did not have the opportunity to meet again during our stay.
But I just want to say on behalf of our club, a BIG "THANK YOU" to you and your colleague Charlotte Rowlands for all your help both before and during our stay. We have been doing these Mini Tours for three years now - in 2013 we went to Wiltshire, staying near Devizes. Then last year, we went to Somerset staying near Wells and in 2015, we chose Cheshire, my home county. Let me tell you that everyone, without exception said that the Best Western Forest Hills Hotel was the best of the hotels we have stayed in by a mile.
Our rooms were very comfortable and well appointed. In our case, my wife and I enjoyed splendid views of the Mersey and Weaver estuaries and saw magnificent sunsets every night. I know that a number of our party took advantage of your leisure facilities and enjoyed either a swim or a sauna to relax at the end of a day's ride.
I must also say something about the food served at Forest Hills. Breakfasts catered for everyone in our party, whether it was a continental style they opted for or the "Full English". Your breakfast staff were always cheerful and efficient. Nothing was too much trouble. Similarly, your evening menus which we enjoyed in the Delamere Room were just superb. Everyone spoke very highly of their meals. You really did do us proud . The Delamere Room serving staff deserve praise for their service and attention to detail and for the speedy way in which they rearranged the tables after our meal so that we could enjoy our after dinner entertainment.
Lastly, may I thank your maintenance staff for providing us with two places to store our cycles. It was reasuring to know that they were safely locked up.
So, it goes without saying that our party really enjoyed their stay at Forest Hills. You will be pleased to know that two of our party - my organising colleague Roger Keeling and his wife - will be booking with you again in September to attend a college reunion get together of old friends. I hope to write up a short article on our Mini Tour for the Cheshire Tourist Board and will certainly give Forest Hills a well desrved mention should it be published.
I noticed in the bedroom Information Pack that the Best Western Forest Hills Hotel had been awarded the Trip Advisor Certificate of Excellence in 2014 for the second year running. Frankly, after our three day experience of staying with you, I can understand why. Keep up the good work !
Here's wishing you and Charlotte all the best for the rest of the year.
On behalf of Great Malvern & Ledbury U3A Cycling Club.
Wedding – Saturday 2nd May – Vale Royal Suite
Hi Tina, Sorry it has taken so long to get back to you. Back off our honeymoon now and settling back into normality. We had a lovely, memorable day and would like to say a very big thank you to you and all the staff at Forest Hills for making our day very special. Everything went without any problems and everybody has said how good the day was. Thanks once again.
Wedding 29th May – Vale Royal Suite
We had the most amazing day on Friday can't believe how fast it went though so gutted it's over now but we're just about to set off for Wales staying there till Saturday.
We couldn't of asked for anything more with our stay with you at forest hills, everything was brilliant from our rooms, to the food to the staff who were flawless.
They were (and you Tina) so very helpful & bent over backwards to make sure our day ran smoothly.
Could you please thank Kieran for us all too? He was outstanding & such a lovely man.
Thankyou for everything Tina we would every minute.
Kind regards Jenny & Baz xx
Coach Stop – Fri 22nd May
We just felt that we had to get in touch to say a very “BIG THANKYOU” to you and your team for all
Their help and kindness, plus the Chef and kitchen brigade for making our time at the Forest Hills Hotel on Friday 22nd May so very enjoyable. The entire staff, from the moment we arrived, was very attentive, polite, and a real credit to the hotel.
The staff in the restaurant toiled efficiently and effortlessly, without fuss or bother and with a smile to serve a delicious piping hot meal on to beautifully laid tables, in what was a perfectly sized dining room for our numbers.
It is so rare these days to have really good service that’s so very well organised, where everything runs smoothly we would have no hesitation in using your services again or recommending the Forest Hills Hotel.
On the coach journey home every one of the 27 children and 26 parents gave a very positive feedback on how much they had thoroughly enjoyed their visit to the hotel, and would certainly be telling all their other friends of the wonderful service and superb atmosphere that your hotel restaurant has to offer.
All the very best wishes for the future,
Wedding – Sunday 24th May – Overton
Hi Tina, Thank you so much for your best wishes we had an amazing day and we made a point of seeing Bob just before we left to say thank you to all the staff who helped to make it a very memorable day. Guests from all over were very impressed with the hotel and Frodsham in general and I think some are coming for a weekend break later in the year. In particular thank you so much to yourself. We really appreciated all your help, support and professionalism in the planning, build up and with the final arrangements. We would definitely recommend you and Forest Hills to anyone who is getting married or having a function. Please pass our gratitude to all concerned.
Retirement Party, – 25th May – Conservatory
Hi Tina I would like to say a big thanks for the evening of the 25th May, on the occasion of my retirement. The service and food was of the highest standard, all the Staff worked so hard to please everyone. Chris was exceptional and looked after us all in a most professional manner. Please pass on my thanks.
Party – Overton Suite – 30th May
We couldn’t praise Bob enough, from start to finish he was fantastic, so helpful and couldn’t do enough for us, everything went without a hitch on the day and the function staff were fantastic.
Wedding – Thursday 2nd April – Vale Royal SuiteHi Tina,
Family Sunday Lunch – Sunday 5th April - Delamere
Tina, Just a short note to say Thank You for arranging my Mother in Law's 80th Birthday Party on Sunday, Every part of our request was met, the Staff were excellent, nothing was to much trouble the Food was excellent and I am pleased that all your efforts contributed to her enjoying a wonderful day. Please pass on my Thanks to all the Staff and I can assure you we would not hesitate to use or recommend your facilities again in the future.
Craft Weekend 27th – 29th March – Delamere Suite
Well what can I say apart from thank you to all the staff for another fabulous weekend.
I've attached the best photo of the weekend and I'm sure you understand why we all love Chris!!!!! ( This can be seen on our facebook page! Best Western Forest Hills Hotel )
Private Dinner – Saturday 21st March – Vale Royal Suite
Hi Tina & all the Events Team
What a wonderful evening we had! Thoroughly enjoyed by everyone. Everything worked perfectly, Our compliments to the Chef the food was very well appreciated, especially the Sticky Toffee Pudding!!! It was nice to meet up with Tracey again - can’t believe it is 35 years since I taught her!!! I am so glad that she made herself known to me, when I first saw her I thought ‘we’ve met before’ but couldn’t put ‘a handle’ on it. As soon as she mentioned Murdishaw it was back like a flash.We will certainly be back next year so could you provisionally book the same venue for the 12th or 19th March 2016, if available. Once again many, many thanks for all your hard work.
70’s & 80’s Dinner Dance – Saturday 7th March 2015 – Hilltops Restaurant
Group x 39 Tracey, just a quick note to say that everything went really well on Saturday night. The food was excellent ; the DJ and music was great all night and the atmosphere was great amongst all those there.
Party x 12
Hi Charlotte - we had such a good time!! It was a brilliant night and we have all got some great memories! (and some funny photos haha)
Party x 7
Hi Charlotte, We all thoroughly enjoyed it.... The whole evening was brilliant, we danced that much we didn't have time to drink all our wine!! Haha!
I'm now looking forward to the gourmet night with my husband, brother & sister in law on 20th.
Thanks for all your assistance with the bookings.
Kidderminster Bridge Club – 12th – 15th March
KIDDERMINSTER BRIDGE CLUB would like to thank all concerned with giving us one of the best week-ends we have had. The staff is certainly one of the most efficient, pleasant and helpful we have experienced and everything connected with the Hotel was spot on. We look forward to visiting you again.
Sunday 1st February – Delamere Suite – Family Gathering – 80th Birthday Celebrations
Thank you very much for all the help re my Mums 80th party.
It was all great, food was loverly, staff were excellent and it could not have gone
I spoke to Elaine Green yesterday and thanked her. She has an admirer in my
grand daughter Olive (2and half years old) who took a real shine to her and followed her everywhere.
I think that if she could take her back to London with her she would have done.
Once again a big thank you.
NYE – Hilltops Restaurant
What a great night. The food was excellent, the ambience great and it was really good to share a table with Doreen and Glynn. Kieran and the team worked really hard to make the whole evening a great success,it was unfortunate that Chris's injury kept him in the background but even then he managed to do the rounds and wish everyone a Happy New Year.
We may be jumping the gun a bit but could you possibly book in for next New Year, usual rooms and a window table if possible.
We all wish yourself and all the events team a Very Happy and Prosperous New year.
Hello Tina and gang
I just want to say thankyou very much for sorting our Christmas break, we weren't an easy family to sort with one just coming at night and some staying 2 nights and one birthday boy and 3 dogs but you did a fab job thankyou.
Our stay was brilliant the food as excellent and the Quiz on Christmas day night was great fun just made the night for us brilliant, the lady that was on duty all the time (ididn'tget her name) ( Elaine Green) was fantastic she did the quiz and bingo sorted the birthday cake everyone was so friendly and helpful and great with our 4 year old Connor and our 3 dogs. will be coming again with out doubt.
Wedding – Saturday 29th November
It’s my first day back today, hitting the ground with a big bump!!
We had a brilliant day, all of the staff were great especially Kieron and Elaine. The bar staff were also brilliant, I don’t know how they put up with us!!
Thank you for all your help and patience. And for keeping the secret about the singing waiter!!
Murder Mystery – Hilltops Restaurant – 1st November:
Party x 4:
Hi Tina, It was absolutely brilliant thank you. We are definitely coming again if you do one next year. Please will you let me know when you have decided on the date for the next 80's night too? Thanks
Party x 4:
All four of us had a really enjoyable stay , one of the things we all appreciated was the “Friendly” attitude of ALL the staff , from reception, household members , bar staff , catering and events manager. Just little things make a big big difference. Already recommended friends and family to try the “Forest”
Thanks for a lovely time.
Party x 2:
Bloomin fab....I'll book the Valentines.
Thank you for all your help, The staff at the Hills were really lovely as usual..
Party x 2
Yes, we had a lovely evening. The room looked great and the theatre group were really good.
Looking forward to the next event.
Party x 15
We thoroughly enjoyed our stay. We would appreciate it if you could let us know of any more special events coming up, or for next year.
Party x 5:
Hi Tina We had a lovely time thanks. We all had a good time though so thanks to all the staff
75th Birthday – Sat 8th Nov – Overton Suite
Hello Tina and Team
I just want to thank you all for helping to make our event on Saturday an amazing experience. The food was wonderful and everybody was so helpful. Bruce had a wonderful birthday party and I would certainly recommend your venue to others without doubt.
7th – 9th November – Craft Retreat Weekend conference – Vale Royal Suite
The weekend was really successful and all the little bunnies went home happy. The hotel staff were excellent and we were able to raise a nice tip for the restaurant staff. In particular, the new attendees were very complimentary about everything.
Conference – 13th November – Overton
Sandy passed comment that it was a fantastic lunch last Thursday (the carvery) VERY VERY happy with the service from staff too.
Schools Conference – 13th & 14th Nov – Manley
Everything was perfect! I was there Thursday afternoon and came back on Friday morning and everything had ran like clockwork. I’ve had lots of compliments about the food both at Dinner on Thursday and lunch on Friday so thank you for looking after us
Gourmet Night – Friday 14th November – Restaurant
Party x 2 – Really enjoyed it and Mr McCabe as the speaker !
Party x 3 – Hi Tina, Friday night was of the usual high standard. The food was really good, especially the fish course . The wines were good and Kieron was his usual sparkling, witty self. All in all, a very good evening. The walk in shower in the room you arranged for us, 116, was much appreciated, all of us had a marvelous evening and we can't wait for the 5th December.
Party x 6 Hi Tina, (Charlotte & Tracy) We feel so lucky that our friends introduced us to Forest Hills Hotel Gourmet evening. We rarely miss one unless it is unavoidable, we think the quality and value for money is exceptional and the warm welcome and comfortable atmosphere really make each stay memorable. The food and the wine are always good and more often than not, excellent. Having said that each occasion is a tuff one to beat but I think the extra event in November was the best so far for us; please keep doing what you are doing. We have in turn introduced our friends and relatives to Forest Hills who have also attended the Gourmet evening and sampled your lunch time menu with very good feed-back as well.
Ladies Lunch – Restaurant – 20th November
Everything was lovely, they were initially concerned as it was so busy, but they were thrilled, the service was super especially considering how busy we were, everybody who attended had only positive things to say and had a fantastic time.
Marie Curie Charity Event – Sat 22nd Nov – Vale Royal Suite
My mum came to pick Bungo the bear up and I gave her a card to drop in for you...have you not got it? I will check she not forgotton!!!
We had an amazing time and it was all so well organised, food was amazing (commented on by lots of people), all the staff were so helpful!!!
I really appreciate all your help. We could not have asked for a better evening!!!
If my mum still has the card I will drop it in on Monday for you!
Thank you so much again for everything....you are all Fantastic xxxxxxxxxxx
Wedding – Saturday 16th Aug – Overton
Hi Charlotte. Just to let you know we had a fabulous day. Everyone has commented on how lovely the food was, some people have even said it's the best food they've had at a wedding!! All the staff were great too.. Thank you very much for a fab day! Me & Mrs xx
Renewal of Vows – 31st August – Conservatory & Restaurant
Everything was lovely.
Staff are excellent at Forest Hills.
Everything ran smoothly and was well coordinated.
Spa Package – Sat 6th Sept
Thanks for the mail. My wife really enjoyed the Spa package on the weekend. The facial treatment was excellent, very relaxing and she also enjoyed the meal at the restaurant. The room was very nice and quiet.
Spa Pacakge – Saturday 20th Sept
Hi Charlotte and Tina,
Just wanted to thank you both for arranging our spa day/night last Saturday.
All the girls and myself thoroughly enjoyed it, treatments were fabulous and the evening meal was beautiful. The staff were helpful too.
I'm sure we will be back again.
27th September - Grazia Editor – Stay with his husband and his dog Barney (a loveable labradoodle).
I just wanted to say a huge, huge thank you, for sorting out our stay at Best Western Forest Hills (did you see my tweet? I'm tweeting again). The staff were amazing - super friendly and Barney was even presented with his very own ball when we arrived! It's a lovely part of Cheshire - we had some great walks and it was so good to see my mum.
I'm looking forward to putting the hotel in Grazia and I'll try and get it into Essentials too.
Big thank you once more!
Private Dinner - 4th June - Overton Suite
Good morning Tracey
Very many thanks for arranging the evening for 4th June Birthday Party. Everything went well and I think all the ladies present enjoyed themselves. The guests of honour commented on the salmon main course and I think they will be experimenting with the recipe at home.
Please pass my appreciation to the waiting staff and also those in the kitchen for a very successful evening.
80’s Night – Saturday 7th June – Hilltops Restaurant
Party x 6
Just a quick email to thank you for another fab 80’s night last night. The DJ was great and he played a good range of songs.
Thanks again and don’t forget to let us know when the next night is. Do you do 90’s nights too?
Party x 4
I wanted to express my thanks after attending the 80s night on Saturday.
It was BRILLIANT!! We had a ball, was great to see everyone dressed up and making the effort, some brilliant outfits and was great to see the staff dressed up and getting involved.
The group that attended with me thought it was brilliant also and we are already discussing coming back for the next one!!
The food was fantastic, the desserts were to die for, would you please pass on my thanks and appreciation to all involved, including the chefs, I know it all takes a lot of hard work and effort to bring it all together!
Brilliant night, brilliant music, brilliant people!
Many many thanks
Overnight Spa Package – Saturday 14th June
“Had a fab time – thanks to all”
Evening Wedding Reception – Friday 20th June – Overton Suite
We had a fab time in Greece and our party on Friday was brilliant. I can not thank all the staff at forest Hills enough, everyone was so helpful and could not do enough for us. The hog roast went down a treat all our guests had seconds. Our hotel room was lovely and we would love to come and stay again, to have little break.
Thanks for all your help, am only sad that it is all over.
Wedding Saturday 22nd June – Overton Suite
Hi Su. Just to say everything went really well on Saturday. Kieran and Elaine the manager was absolutely amazing as were all the staff.
Private Dinner – Wednesday 25th June – Delamere Suite
It was fabulous and particular thanks too to Chris who really helped.
Thanks again for your help
Wedding –Saturday 28th June – Vale Royal Suite
We would like to say a big thank you to everyone who made our day so special. The event was really well organised and Elaine did a really good job of ensuring the day ran smoothly for us. Everyone who attended, thorouhly enjoyed the day from start to finish. The food was excellent and plentiful and the staff were superb and very helpful, nothing was too much trouble for them. So please thank all your staff that did such a wonderful job, from the receptionists, catering staff and leisure club staff. We will never forget such a brilliant rememorable day.
Once again, many thanks. You will be highly recommended.
70th Birthday Lunch – Saturday 12th April 2014 - Restaurant
A rather belated note to say thanks so much for helping us organise this. It went perfectly - I can't think of a single thing that could have improved the experience. I have posted a review on booking.com rating you highly.
Wedding – Saturday 26th April – Overton Suite
The Bride posted the following on Face Book following the wedding:-
“I would like to say a massive thank you to all the staff at forest hills! I had my wedding here yesterday! Kieran and Elaine were fantastic, so helpful in every way! The food was delicious and staff were so friendly! I cannot fault anything! Thank you guys so much xxx
Golden Wedding Anniversary – Sunday 4th May – Overton Suite
Everyone had a wonderful time. The food was lovely, the DJ did a great job on the night, the staff were brilliant, and Bob was absolutely lovely and went more than the extra mile.
70th Lunch – Sunday 4th May – Restaurant
Everything was excellent, the food was good and the staff very helpful.
We all had a great time. Thank you.
Communion Celebration – 10th May – Delamere room
Hi Su, it went really well thank you. All had a fantastic time. Food was excellent and everyone commented. Staff were great and attentive.
Hope you enjoyed your time off. Be contacting you as my son will be making his communion next year!
Evening Wedding – 10th May – Overton Suite
Hi Su, We all had a fantastic evening at forest hills. The food was fantastic, everyone we have spoken to since has said how tasty it was! The DJ played exactly what we were hoping for, a good mix of old and new, that kept the dance floor full from start to finish.
Please pass on our thanks to Mr Payne and all the bar staff who did a great job. We will definitely be recommending the venue to others.
Swimming Party – 11th May – Leisure Club & Delamere
Hi Su, it was a great party and the staff were very helpful. Thanks for your help in getting it organised.
Christening – Sun 11th May – Overton
I hope you had a great holiday?I just wanted to say a big thank you to you and all your team for making Zachs christening party so special for us all. The staff on the day were absolutely fantastic, so polite, professional and helpful.
Murder Mystery Night – Sat 2nd Nov – Restaurant
Party x 2 Hi Tracey,
I just wanted to drop you an email to say that we thoroughly enjoyed Saturday night.
The rooms were lovely and there was everything we needed. We enjoyed all the leisure facilities and breakfast and found your staff to be very helpful and polite.
Hope to see you again at some point.
Party x 4 Hi Tracey we had a great time thanks. We thought it was really well organized given the amount of people who were there. Chris on the restaurant did a great job as did all the staff and our friends enjoyed the night too. We will definitely be back
Party x 2 Hi Tracey, I can't begin to tell you how much we enjoyed our stay, the whole experience was fabulous, the staff are absolutely wonderful and work so hard to please you the rooms we had where beautiful and I couldn't believe they had catered for my coeliac disease with no fuss at all, even to the point that I was able to enjoy gluten free coppice cake for dessert which was soooo yummy :) we are really looking forward to coming back again as soon as we possibly can, maybe in the cheaper rooms so we can book before christmas :) I have left a review on TripAdvisor also.
Thank you once again and hope to see you very soon.
x 6 We had a very good time and did enjoy the event. We must compliment you on your choice of manager of the main room, he was probably the best manager we have come across, we will recommend you on again and if we are in the area we will stay again
Party x 7 We had an amazing evening and even won in the end receiving a bottle of wine and certificate. Thank you.
Christening – Sunday 3rd Nov – Overton
We all had a brilliant day yesterday and would like to say a huge thank you to you and Su for arranging it all, everything was perfect.
We would like to thank all the staff as well, they were excellent and the buffet was beautiful, all the guests commented how nice it was.
Christening – Sunday 10th October - Overton Suite
Was absolutely lovely thanks - please pass on our thanks to all the staff, they were really pleasant and helpful and food was delicious!
Renewing Vows – Sat 28th Sep – Vale Royal Suite
Could you pass on our heartfelt thanks to the Management and staff at the Forest Hills for their support in mum and Alans party on Saturday 28th September, the food was beautiful and the staff were all polite, helpful and added to the wonderful atmosphere!!
Please thank Keiran for going the extra mile when he brought in his own speakers & laptop - it saved the day and enabled us to play our video .
We have had numerous parties with you over the past 5 years and have never been disappointed. As an ex publican myself I know the hard work that is involved with organising and holding events, so a big well done is in order.
Wedding – Sat 28th Sep – Overton Suite
Hi Tracey, Thank you!
We had the most perfect day so a massive thank you to yourself and the team at the Forest Hills for making that happen! A special thank you to Bob who was fantastic on the day of our wedding too!!
We'd be happy to recommend the Forest Hills in the future!
Thank you again.
Conference – Thur 10th Oct – Vale Royal Suite & Conservatory
Hi Tracey, I didn’t manage to catch up with you before I left yesterday afternoon, but just wanted to thank you and all your staff for once again for a brilliant day. It was certainly a lot less hassle for me than in previous years, possibly because the numbers were less, but the day itself went really really well and the evaluation forms showed that the delegates appreciated the venue. Elaine isn’t in the office today, but I’ll catch up with her on Monday to see if we can provisionally book for next year, possibly on Thursday 9th October if you have availability.
Once again, a huge thank you.
Mountain Spa Break – Fri 11th & Sat 12th Oct
Sent an email checking all went well, received the following reply;-
Hi Tracey, We had a wonderful, relaxing time - thank you. The therapists were lovely and the treatments we had were perfect. We both really enjoyed it and hope to come again in the not too distant future.
Thank you for all your help in making it a great time for us.
Bee Keepers onference – Sat 12th Oct – Vale Royal Suite
On Saturday I attended the Cheshire Beekeepers Convention at your hotel and I would just like to say that I found your staff, without exception, to be pleasant, attentive and efficient, so well done to all.
Conference – Wednesday 16th Oct
A big thank you for yesterday, as always the conference and venue were excellent together, all staff were helpful, rooms exactly how we wanted and food was brill. The evaluations and feedback from delegates and speakers were excellent, I will send you feedback from the evaluations regarding the venue.
Thank you so much for yesterday, please pass on our thanks to all your staff and your Manager who helped us immensely on the day, the venue was fantastic.
Will let you know about next year shortly.
Spa Break – Sat 19th Oct
The girls had a fabulous time as usual and the meal was really lovely. Also the spa treatments were fab please pass on our thanks to the therapists too - they will remember Maria and I for talking too much !!
Anyway, thanks again Tracey for organising and as usual all your help.
Group – Friday 18th Oct – Restaurant & Accommodation
Please pass my thanks on to all staff members for looking after us all so well. I have been extremely impressed with the levels of service from initial enquiry to paying the bill, all staff were both friendly and professional with nothing too much trouble. Our meal was delicious and our rooms exceed our expectations. It is rare to be able to write such a glowing note of thanks, so well done everyone. I will of course make a suitably glowing report on Trip Advisor.
Spa Break – 18th & 19th Oct
Hello Tracey, Thank you so much for your lovely email it is so kind of you to take the time to send it.
It was a total pleasure to stay at the Forest Hills we all had a really nice weekend and I cannot thank you enough for all your help, you do an amazing job and the personal touches really did make all the difference, Angela was delighted to see her name on the entrance board!
As soon as we arrived home on Saturday I put a review on Tripadvisor as I was so delighted with the whole experience, I was especially grateful to you personally and I wanted to publicly recognize the exceptional service that we have been so fortunate to enjoy. We will most definitely be booking with you again and I cannot recommend you highly enough.
Restaurant Dinner Dance – Sat 19th October
Party x 4 Hi Tracey, Thank you so much for the 25th Anniversary night, we had a lovely time. We all dressed in silver too, to keep in with the theme.
Party x 4 Hi Tracey, Just wanted to say a huge thank you to the team at Forest Hills as we had a great stay and the dinner and dance to celebrate the 25th anniversary was thoroughly enjoyed by us all.
Party x 2 Hi Tracey. Hope everything is fine with you, the night went very well thanks, all up to usual standard, we are booked in for New years eve. Looking forward to it
Burlesque Charity Night- Dinner and Dance – Friday 25th Oct – Vale Royal Suite
Hi Tracey, It was brilliant! We raised £1400 so I was soooooo pleased! I am also glad it’s over!!!!
Thanks for all your help – you are amazing :)
Wedding – Sat 26th October – Vale Royal Suite
Received the following on Facebook ;-
Gourmet Night – Saturday 26th October
x 3 Hi Tracey, What a fabulous evening we had on Saturday. Everything was outstanding and Kieren, Chris and all the gang were wonderful. The food was superb, Beth, Carol and I thought it was the best yet. The boy's in the kitchen have set themselves a very high standard to match for future Gourmet evenings.
x 4 Hi Tracey, We had a great time and the food was up the their excellent standard. On Sunday we all got up at 8.00 am to have a swim. As we walked through the foyer I said it looks very quiet and it was dark in the entrance to the leisure centre. I asked the man at the desk if the pool was open and the told us it did not open until 8 o clock. We said its after 8 now - he pointed to the clock which said 6 o clock. Pete had told us to put the clock forward instead of back and we were two hours forward. We had a good laugh about it.
Christening – Sunday 27th October - Overton
Went brilliant Su- thanks so much to all of you for an outstanding day & fantastic service! Everyone loved it :-)
From Stephanie - St Laurence Church Fundraising Committee
Just letting you know that we raised over £1,700 at our recent Auction of Promises.
Thank you so much for your kind donations. – Sunday Lunch & Leisure Club Membership & Stay
Coach Lunch Stop – Wednesday 3rd July – Hilltops Restaurant – Lunch
I just wanted to thank you and your team for the excellent service and food we received when we came for lunch last Wednesday.
We had a super time and all our ladies and Mr Jones enjoyed themselves immensely.
Sunday 7th July 2013 – 100th Birthday - Lunch in the Restaurant
Just to say that the sunday lunch that i arranged for today was a fab success and the staff were so nice as my mum needed a cushion as her back was aching so much .i would not hesitate to book any party at the forest hills. there was nothing that they wouldnt do for my party.
20th Wedding Anniversary – Saturday 13th July 2013
Please pass on our thanks to the hotel staff - we had a great party on Saturday. Lots of compliments were received about the hog roast!!
Weekend Conference – Overton Suite ; 12th – 14th July 2013
I just wanted to say we had a brilliant weekend and I couldn't fault anything The staff couldn't have done more for us, Kieran arranged choc ices for all on the Saturday which went down very well. Staff were most understanding and tried to locate fans for some ladies of a certain age suffering with the heat. The meals and choices were the best yet as far as I was concerned. Chris was amazing and a few comments were made about his cheerful face. I could go on and on and I have suggested to Nige we give our feedback to Best Western.
Please pass on thanks to everyone on our behalf. From start to finish we were treated very well. Tamsin helped us unload on Friday and got two guys to help also. Bob was really patient with our setting up. Forest Hills is definitely a jewel in Best Westerns crown!
Society Stay– 19th & 20th July – VRS & Restaurant
A big thank you to all your staff during our stay at your hotel on Friday evening and during our Saturday meeting events. You couldn’t have done more for us. Special thanks for the way in which you looked after one of members who became ill during lunch on the Saturday. She was very grateful indeed and was able to come back to the room in time to hear the speaker for the afternoon.
17th May- Gourmet Night – Restaurant
I spent three nights at the hotel from the 17th May . I had broken my ankle rather badly after our booking was made but decided to try and enjoy the weekend . To say we enjoyed it would be a massive understatement ! Every member of staff was so kind to me, from the lovely Elaine who is always so efficient and pleasant , the brilliant chambermaids , the Houskeeper to everyone in the restaurant. A special thank you must go to the restaurant manager ,Chris looked after myself and my husband so well. It is no wonder the Forest Hills is our first choice when we need a break ( no pun intended ! ) . We have booked another three night stay this month but this time hopefully minus plaster cast . Once again thank you all .
Wedding, Overton Suite on 18th May 2013
Sorry for the delay in replying to you - it has been very hectic since we returned from our honeymoon!
Our wedding day went very well thank you. All the staff at Forest Hills were marvellous and we couldn't fault the service given. Eeveryone was so helpful and the day was made so wonderful!
Thank you for all your help. You were very patient with our emails and it wouldn't have gone so well without you.
I hope all goes well with the baby and you enjoy your maternity leave!
Wedding- Saturday 1st June- Overton
Just wanted to drop you an email to thank you and the rest of the team at the hotel for all your help leading up to and on the day. We were so pleased with everything, the Overton Suite looked fantastic (and we still cant get over how good that corridor looked!) all the staff were really helpful, our room was lovely and the food was delicious. All our guests had great things to say about the hotel and the day in general, so once again thank you for everything, I wouldn't hesitate to recommend Forest Hills.
Spa Day- Saturday 1st June- Treatment Room
Many Thanks for a wonderful weekend, we all had a fantastic time and all the staff were very helpful. Most of the Girls on the hen do have said they would certainly recommend the hotel to other people and the conservatory was really nice to have, as it made it a bit more personal.
The treatments were really nice to and the ladies that did the treatment was too.
Meal – Wed 5th June – Delamere
hi Tracy, we did pass on our thanks to Bob and the team last night
I would however like to say how well we were looked after the buffet was very well received. on behalf of the ladies from inner wheel , thank you.
Spa Package – Saturday 15th June
Could you pass on my sincere thanks to Jane and Val for making our spa day so special. Everyone agreed that the spa treatments were wonderful, a thoroughly enjoyable day was had by all !
Gardening Club Coach – 22nd – 24th June
Hello Tracey & Charlotte
on behalf of all Members I would just like to say how much everyone enjoyed their stay at Forest Hills and to thank you both for your help with the reservation. I would also ask that our thanks are passed on to all staff and particularly to all at Reception who helped with our check-in and luggage on arrival in such an efficient and courteous manner and restaurant staff for the super food and service.
6th April Wedding – Overton
Please pass on our thanks to all the staff and especially Kieran, we had a wonderful day and everything was perfect. The staff are a credit to you and made our wedding go smoothly and we were stress free!
Thanks for all your advice and support over the last 15 months we couldn't have done it without you.
60th Wedding Anniversary 28th April – Alvanley Suite
What an absolutely fantastic day we had at Forest Hills.
The service was second to none, both from yourself prior to the event and on the day. All staff we met were so happy and helpful.
Everyone who came, thoroughly enjoyed the day and the meal. We have received many letters of thanks and lovely comments.
My parents now have another happy memory to add to their 60 years of marriage.
Whilst my Dad at 87 years old, prior to the event would have been more happy to sleep in his chair, he has not stopped talking about it since (my Mum at 82 is always ready for a party).
My personal comment is that everyone throughout the whole process was so helpful, nothing was too much trouble and if we asked for anything you accommodated us. It was refreshing in this day and age for our requests to be met without feeling that everything had an additional cost attached to it. At no point, even after the bill was paid did any of us think that we had not received value for money.
Many thanks, once again to you and all the staff involved.
30th April – Conference – Alvanley Suite
I have some great feedback for you:
‘It was fantastic. Lovely venue, everything went to plan.
The room they had us in for the meeting and dinner was lovely.
The evening meal was lovely and it was great to have a bar in the room where we were dining.
It was fantastic. All of the ladies had a fabulous time in the SPA and were really pleased with the massages (for me it was the best I've had) and those that went to Catton Hall had a fantastic time too.
All in all it was fabulous and I haven't heard any grumbles at all.’
Lady Gaga /Katy Perry Night – Sat 4th May – Vale Royal Suite
Party x 24 – Hi Tracey, I just wanted to say a big thank you to everyone on Saturday night, we all had such a fab time.
Party x 2 –
Hi Charlotte, I wanted to email you to thank you for being so friendly and easy to deal with.
I hope you had a good birthday it was a shame from our point of view you weren't there so we could put a face to the words!
Being absolutely honest we thoroughly enjoyed the weekend. We went into Chester, was really impressed with the zoo and had never stayed in a Best Western before.
Feedback wise the room was fine, hotel nice, breakfast was fabulous.
Enjoyed pool, jacuzzi, meal etc. Vicky was amazing but we knew she would be, we have seen her a few times now and your package tempted me as it was my wife's birthday weekend.
Conference – 8th May – Overton Suite
Hi Tracey, Once again many thanks for the invoice and your hospitality. The programme ran very well over the 6 months and I would be happy to recommend the venue to colleagues. Look forwards to seeing you in the near future.
Party- Saturday 11th May – Overton
Everything went very well and Bob was fantastic. Everyone had a great time and really enjoyed themselves. Please pass on my thanks to everyone involved from the bar staff, the DJ, the kitchen staff and everyone else.
I'm sure we will be back for another party some time in the future.
Once again a big thank you for your help with everything.
Wedding – Sat 18th May – Vale Royal Suite
Thank you for the congrats.
The only comments are, we want to say thanks to you and Charlotte for all the prep work you done. And thank you to all the team, waiters/waitresses, chefs, bar staff, receptionists. And a big thanks to Bob, he was brilliant. Can't forget Lofty aswel :)
Christening Party- 26th May- Vale Royal Suite
Hope that you have enjoyed the long weekend, just want to say a big thank you for Sunday, the food was fantastic, everyone commented on it. Room set up was perfect and all the staff very helpful and professional as usual.
Frodsham Group Lunch – 26th Feb – Restaurant
Sorry for delay in getting back to you but I wanted to wait until we had held our next Meeting, before replying. Feedback from members was very good---menu and standard of catering seemed to please everyone. The small touches like extra gravy and de-caff tea were much appreciated. Bearing in mind some of our members' age and mobility, parking and access to the dining room is particularly important when considering a booking for such a large group.Forest Hills scores several stars on this aspect! Being able to seat everyone around circular tables adds to the sociability of the occasion.So thank you again to everyone for your hospitality--you will probably see us again next year!
Group Conference – 11th – 13th March – Vale Royal Suite
Sorry I missed you yesterday, I left in a bit of a hurry after our debrief meeting to try to get home to do the school run. Thank you for all you did to help everything run so smoothly. As always the hotel staff were incredibly accommodating, helpful and welcoming and we have received a great many comments to this effect so I would be grateful if you could pass on our thanks to all concerned.
Thanks for making the booking for 15-16 July, I will pass this confirmation on to Phil.
Once again, thanks for all your hard work – we’ll do it all again next year!
Group Conference – 19th – 21st March – Vale Royal Suite
Just to say thank you so much for all your help in making our 3 days with you a lovely experience.
I can confirm that we are happy with the prices for next year - can we please reserve 42 rooms as there will be some changes next year? I will, of course, confirm numbers with you early next year.
Many thanks again.
Wedding x 10 – Wednesday 20th March – Conservatory
Had a lovely time & posted the following comments on the Hotels Facebook page;
We would just like to say a big thank you for making our wedding day more special, all the staff and food where fantastic, and we had a wonderful stay :) we would recommend you to anyone.
Thank you so much
Mr and Mrs Webster
Lunch – Saturday 2nd Feb – Restaurant
It was a lovely day and everything worked perfectly. The buffet was great and the soup went down a treat. Everyone loved the cake, it looked splendid and, even better, it was very tasty. The star as far as Mario was concerned was the music. He loves throwing himself around a dance floor and spent almost the whole two hours wearing out the shoe leather.
Mario did not have a clue. I think the correct term is he was gobsmacked.
So all in all it was a great success. Thank you for all your efforts and please pass on our thanks to all the hotel team involved. They looked after us extremely well. I would certainly recommend the hotel to any friends and family.
Conference – w/c 18th Feb – Overton
All happy, all staff friendly, food excellent.
Thanks you for all your help in arranging the training courses.
Can you thank all the staff for the help and high level of customer service provided to me and the people attending our training course.
Gourmet Night – Sat 23rd Feb
Party x 3 –
Mum and dad are off for a holiday in Pitlochry, so the pleasant task of saying thank you for another excellent gourmet night falls to me this time. The meal was magnificent, special mention for the caramelita ice cream, which mum fell in love with (she would love a whole vat of it all to herself).
As usual, a very warm welcome from all, the pride you all take in the hotel and the service is a delight to see, you should all be very proud of yourselves. Special mention to the receptionist, who gave such a warm and chatty welcome, dad completely forgot to order any newspapers for Sunday morning, and also to Grace in the restaurant, for remembering, despite all the faces she'd served the night before, that she was seating us for breakfast at the same table. Small touches but you really do leave feeling that your custom is valued!
Looking forward to seeing you all in April for the birthday party.
Party x 2 –
Its good of you to ask. Yes I am well and yes we did have a good evening. The fish course was scallops and they were cooked perfectly, were very sweet and went well with the pea puree and pea shoots. The main course of lamb was equally good, as was the accompanying red wine. The young waiting staff were brilliant once again and whoever trains them needs to be complimented.
Table x 2 – Evening Charlotte,
My wife and I very much enjoyed the evening and our stay with you, we have stayed on these evening before and the quality of food and presentation of staff etc was exceptional.
We stayed in room 218 and feel it has had a revamp recently, the cleanliness and overall quality was again exceptional all you have to do now is change the colour of the bathroom suite.
All the best we will be returning.
Table x 4 –
Dear Charlotte, We had a excellent evening , and we have all ready recommended to friends. would you please be kind enough to forward me the rest of the dates for the Gourmet nights for this year, as we intend to book another one. Thank you so much .
Lunch – Sun 24th Feb – Restaurant
Thank you so much for arranging it all, it was perfect and we all had a lovely time. Both the meal and the service was excellent, my Mum was over the moon with it all.
Nick is 30 in May so I will probably be in touch soon to arrange something again. I was thinking of maybe having dinner there and then staying over, do you have any packages available at all for this? His birthday is on Monday 6th May so it would be for that day.
Thank you for all your help and see you again soon.
Conference – 28th Feb – Vale Royal Suite
Everything went really well yesterday except another 8/9 didn’t turn up – very annoying.
Many thanks for organising it, the lay out was perfect, the food and drink were excellent as was the service. I even managed to take some food back for the guys at work – they were over the moon. The round tables worked really well, we will probably go for that arrangement again.
Many thanks again and I am sure we will be booking something again in the near future.
Christmas Stay – 24th & 25th Dec
Happy New Year - we all had a very good time over Christmas your staff could not have been any more helpful and my mum really enjoyed being spoilt, well why shouldn't mum feel like that as Christmas. Plus Angie enjoyed her massage
I am looking forward to our training at your hotel this year
Can you thank your staff for me
Family Party – Sat 5th Jan – Conservatory
Just a note to say that once again we had a lovely time. We were all well looked after and were able to relax and enjoy the food and evening.
Please pass our thanks on to all your team.
Looking forward to 2014 but hoping the year passes a bit slower!
Many thanks and hope you have a great year.
Spa Package – Sat 12th Jan
We had a brill time thank you, and the treatment was fantastic. Mandy (i think thats her name) was brilliant, was so relaxed i fell asleep, it was just what the doctor ordered. we have decided to save up and do it again in a few months when we are both not working. (or get called in work again !!). all the staff was so helpful, and the food was very, very good. My hat off to you all.
I got engaged at xmas and we are looking for somewere so we will be giving you a call. My mate got married there in 2011. they had the whole day there. and we stayed over. And i must say it was a perfect day.
Surprise 40th – 12th January – Overton
Yes, the party was great thank you! It was a complete surprise for Barry (don't know how I managed to keep it quiet for soo long)! Thank you for all your help :)
Conference – Tues 15th – Thurs 17th Jan – Vale Royal Suite
Hi Charlotte - we had a great conference and were very well looked after - thank you for your help and please pass on my personal thanks to Kieran and Bob.
Sportsmans Dinner – Sat 26th Jan – Overton
Many thanks for all the staff efforts last night, we had a great time, and please thank Bob for his calm reaction to the extra numbers and being able to rustle up some extar meals, much appreciated.
Baby Shower – Sun 27th Jan – Delamere
It was fab and the room was great!food was lovely and the staff were more than helpful! I couldn't have asked for anything more! My mum was actually thinking of enquiring booking the room for her parents 60th wedding anniversary, how many guests does that room take?
Restaurant Dinner Dance – 75th Party – Friday 20th July
We all had a lovely evening on Friday 20th July, we found the rooms lovely, the leisure facilities were great, we all enjoyed a swim in the afternoon. The evening itself was really nice, the staff were very attentive to my Mum who enjoyed being thoroughly spoilt!! It's a long time since I have had such a lovely breakfast in a Hotel, really hot and the staff very polite.
I would like to take this opportunity of thanking you all for helping to make my Mum's 75th Birthday so special. We will definitely be coming again.
Wedding – Friday 27th July – Vale Royal Suite
Lee and I would just like to say a massive thank you too you and all the staff at Forest Hills we could not of asked for a more fantastic day .The day went so smoothly we cannot fault anything at all . The staff where so friendly and helpful the set up was brilliant food was gorgeous thanks for making our day so memorable we will definitely recommend your hotel too friends. The whole family where really impressed with their stay at the weekend. We are currently on our honeymoon in Tunisia enjoying the sun and cocktails.
Thanks again Charlotte you have been brilliant wedding coordinator thanks to Tracey also
50th Birthday Celebrations – Sunday 29th July – Overton Suite
I would have sent this earlier, but have been a way for a few days, so just coming back down to earth.
Just wanted to say a huge “ Thank You “ to all the staff at Forest Hill’s for a fabulous party last Sunday, I had a great time and so did all of my guests, I have completed the questionnaire so hopefully you will all receive some recognition for that.
We had dinner in the restaurant on Saturday night (12 of us) and it was fabulous, I did not book until late, but the staff were very accommodating and helpful and nothing was too much trouble.
Again if you can pass on my thanks to the reception staff, bar staff and restaurant staff, I had a great birthday party!
Wedding – Friday 3rd August – Overton Suite
We both had a f