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Forest Hills Hotel


Wedding – Saturday 29th November

Hi Charlotte

It’s my first day back today, hitting the ground with a big bump!!

We had a brilliant day, all of the staff were great especially Kieron and Elaine.  The bar staff were also brilliant, I don’t know how they put up with us!!

Thank you for all your help and patience.  And for keeping the secret about the singing waiter!!

Murder Mystery – Hilltops Restaurant – 1st November:

Party x 4:

Hi Tina, It was absolutely brilliant thank you.  We are definitely coming again if you do one next year.  Please will you let me know when you have decided on the date for the next 80's night too? Thanks

Party x 4:

All four of us had a really enjoyable stay , one of the things we all appreciated was the “Friendly” attitude of ALL the staff , from reception, household members , bar staff , catering and events manager. Just little things make a big big difference. Already recommended friends and family to try the “Forest”  

Thanks for a lovely time.

Party x 2:

Bloomin fab....I'll book the Valentines.
Thank you for all your help, The staff at the Hills were really lovely as usual..

Party x 2

Yes, we had a lovely evening. The room looked great and the theatre group were really good.

Looking forward to the next event.

Party  x 15

Hi Tina

We thoroughly enjoyed our stay. We would appreciate it if you could let us know of any more special events coming up, or for next year.

Party x 5:

Hi Tina We had a lovely time thanks. We all had a good time though so thanks to all the staff


75th Birthday – Sat 8th Nov – Overton Suite

Hello Tina and Team

I just want to thank you all for helping to make our event on Saturday an amazing experience. The food was wonderful and everybody was so helpful. Bruce had a wonderful birthday party and I would certainly recommend your venue to others without doubt.

7th – 9th November – Craft Retreat Weekend conference – Vale Royal Suite

Hi Helen

The weekend was really successful and all the little bunnies went home happy. The hotel staff were excellent and we were able to raise a nice tip for the restaurant  staff. In particular, the new attendees were very complimentary about everything. 


Conference – 13th November – Overton

Hi Tracey,

Sandy  passed comment that it was a fantastic lunch last Thursday (the carvery)  VERY VERY happy with the service from staff too.


Schools Conference – 13th & 14th Nov – Manley

Hi Tracey

Everything was perfect!  I was there Thursday afternoon and came back on Friday morning and everything had ran like clockwork.  I’ve had lots of compliments about the food both at Dinner on Thursday and lunch on Friday so thank you for looking after us

Gourmet Night – Friday 14th November – Restaurant

Party  x 2 – Really enjoyed it and Mr McCabe as the speaker !


Party x 3 – Hi Tina, Friday night was of the usual high standard. The food was really good, especially the fish course . The wines were good and Kieron was his usual sparkling, witty self. All in all, a very good evening.  The walk in shower in the room you arranged for us, 116, was much appreciated, all of us had a marvelous evening and we can't wait for the 5th December.

Party x 6  Hi Tina, (Charlotte & Tracy) We feel so lucky that our friends introduced us to Forest Hills Hotel Gourmet evening.  We rarely miss one unless it is unavoidable, we think the quality and value for money is exceptional and the warm welcome and comfortable atmosphere really make each stay memorable.  The food and the wine are always good and more often than not, excellent.  Having said that each occasion is a tuff one to beat but I think the extra event in November was the best so far for us; please keep doing what you are doing.  We have in turn introduced our friends and relatives to Forest Hills who have also attended the Gourmet evening and sampled your lunch time menu with very good feed-back as well.


Ladies Lunch – Restaurant – 20th November

Everything was lovely, they were initially concerned as it was so busy, but they were thrilled, the service was super especially considering how busy we were, everybody who attended had only positive things to say and had a fantastic time.


Marie Curie Charity Event – Sat 22nd Nov – Vale Royal Suite

Hi lovely,

My mum came to pick Bungo the bear up and I gave her a card to drop in for you...have you not got it? I will check she not forgotton!!!

We had an amazing time and it was all so well organised, food was amazing (commented on by lots of people), all the staff were so helpful!!!

I really appreciate all your help. We could not have asked for a better evening!!!

If my mum still has the card I will drop it in on Monday for you!

Thank you so much again for are all Fantastic xxxxxxxxxxx


Wedding – Saturday 16th Aug – Overton

Hi Charlotte. Just to let you know we had a fabulous day. Everyone has commented on how lovely the food was, some people have even said it's the best food they've had at a wedding!! All the staff were great too.. Thank you very much for a fab day! Me & Mrs xx

Renewal of Vows – 31st August – Conservatory & Restaurant

Hi Tina

Everything was lovely.
Staff are excellent at Forest Hills.
Everything ran smoothly and was well coordinated.

Spa Package – Sat 6th Sept

Hi Charlotte,

Thanks for the mail. My wife really enjoyed the Spa package on the weekend. The facial treatment was excellent, very relaxing and she also enjoyed the meal at the restaurant. The room was very nice and quiet.

Spa Pacakge – Saturday 20th Sept

Hi Charlotte and Tina,

Just wanted to thank you both for arranging our spa day/night last Saturday.

All the girls and myself thoroughly enjoyed it, treatments were fabulous and the evening meal was beautiful. The staff were helpful too.

I'm sure we will be back again.

27th September -  Grazia Editor – Stay with his husband and his dog Barney (a loveable labradoodle).

 Hello darling 

I just wanted to say a huge, huge thank you, for sorting out our stay at Best Western Forest Hills (did you see my tweet? I'm tweeting again).  The staff were amazing - super friendly and Barney was even presented with his very own ball when we arrived! It's a lovely part of Cheshire - we had some great walks and it was so good to see my mum.

I'm looking forward to putting the hotel in Grazia and I'll try and get it into Essentials too. 

Big thank you once more! 

Nic xx

Private Dinner - 4th June - Overton Suite 

Good morning Tracey

Very many thanks for arranging the evening for 4th June Birthday Party.  Everything went well and I think all the ladies present enjoyed themselves.  The guests of honour commented on the salmon main course and I think they will be experimenting with the recipe at home.

Please pass my appreciation to the waiting staff and also those in the kitchen for a very successful evening.

80’s Night – Saturday 7th June – Hilltops Restaurant

Party x 6

Just a quick email to thank you for another fab 80’s night last night.  The DJ was great and he played a good range of songs.

Thanks again and don’t forget to let us know when the next night is.  Do you do 90’s nights too?

Party x 4

Hi Su

I wanted to express my thanks after attending the 80s night on Saturday.

It was BRILLIANT!! We had a ball, was great to see everyone dressed up and making the effort, some brilliant outfits and was great to see the staff dressed up and getting involved.

The group that attended with me thought it was brilliant also and we are already discussing coming back for the next one!!

The food was fantastic, the desserts were to die for, would you please pass on my thanks and appreciation to all involved, including the chefs, I know it all takes a lot of hard work and effort to bring it all together!

Brilliant night, brilliant music, brilliant people!
Many many thanks 

Overnight Spa Package – Saturday 14th June

“Had a fab time – thanks to all”

Evening Wedding Reception – Friday 20th June – Overton Suite

Hi Charlotte

We had a fab time in Greece and our party on Friday was brilliant. I can not thank all the staff at forest Hills enough, everyone was so helpful and could not do enough for us. The hog roast went down a treat all our guests had seconds. Our hotel room was lovely and we would love to come and stay again, to have  little break.
Thanks for all your help, am only sad that it is all over.

Wedding Saturday 22nd June – Overton Suite

Hi Su. Just to say everything went really well on Saturday. Kieran and Elaine the manager was absolutely amazing  as were all the staff. 

Private Dinner – Wednesday 25th June – Delamere Suite

Hi Tracey,

It was fabulous and particular thanks too to Chris who really helped.

Thanks again for your help

Wedding –Saturday 28th June – Vale Royal Suite

We would like to say a big thank you to everyone who made our day so special. The event was really well organised and Elaine did a really good job of ensuring the day ran smoothly for us. Everyone who attended, thorouhly enjoyed the day from start to finish. The food was excellent and plentiful and the staff were superb  and very helpful, nothing was too much trouble for them. So please thank all your staff that did such a wonderful job, from the receptionists, catering staff and leisure club staff. We will never forget such a brilliant rememorable day.
Once again, many thanks. You will be highly recommended.

70th Birthday Lunch – Saturday 12th April 2014 - Restaurant

Hi Su,

A rather belated note to say thanks so much for helping us organise this. It went perfectly - I can't think of a single thing that could have improved the experience. I have posted a review on rating you highly.

Wedding – Saturday 26th April – Overton Suite

The Bride posted the following on Face Book following the wedding:-

“I would like to say a massive thank you to all the staff at forest hills! I had my wedding here yesterday! Kieran and Elaine were fantastic, so helpful in every way! The food was delicious and staff were so friendly! I cannot fault anything! Thank you guys so much xxx

Golden Wedding Anniversary – Sunday 4th May – Overton Suite

Everyone had a wonderful time.  The food was lovely, the DJ did a great job on the night, the staff were brilliant, and Bob was absolutely lovely and went more than the extra mile.

70th Lunch – Sunday 4th May – Restaurant

Hi Tracey

Everything was excellent, the food was good and the staff very helpful.

We all had a great time. Thank you.

Communion Celebration – 10th May – Delamere room

Hi Su, it went really well thank you. All had a fantastic time.  Food was excellent and everyone commented. Staff were  great and attentive.  

Hope you enjoyed your time off. Be contacting you as my son will be making his communion next year!

Evening Wedding – 10th May – Overton Suite

Hi Su,    We all had a fantastic evening at forest hills. The food was fantastic, everyone we have spoken to since has said how tasty it was! The DJ played exactly what we were hoping for, a good mix of old and new, that kept the dance floor full from start to finish.

Please pass on our thanks to Mr Payne and all the bar staff who did a great job. We will definitely be recommending the venue to others.

Swimming Party – 11th May – Leisure Club & Delamere
Hi Su, it was a great party and the staff  were very helpful.  Thanks for your help in getting it organised.

Christening – Sun 11th May – Overton

Hi Tracey

I hope you had a great holiday?I just wanted to say a big thank you to you and all your team for making Zachs christening party so special for us all.  The staff on the day were absolutely fantastic, so polite, professional and helpful.                                                     

 Murder Mystery Night – Sat 2nd Nov – Restaurant

Party x 2 Hi Tracey,  

I just wanted to drop you an email to say that we thoroughly enjoyed Saturday night.

The rooms were lovely and there was everything we needed. We enjoyed all the leisure facilities and breakfast and found your staff to be very helpful and polite.

Hope to see you again at some point.

Party x 4 Hi Tracey we had a great time thanks. We thought it was really well organized given the amount of people who were there. Chris on the restaurant did a great job as did all the staff and our friends enjoyed the night too. We will definitely be back

Party x 2  Hi Tracey, I can't begin to tell you how much we enjoyed our stay, the whole experience was fabulous, the staff are absolutely wonderful and work so hard to please you the rooms we had where beautiful and I couldn't believe they had catered for my coeliac disease with no fuss at all, even to the point that I was able to enjoy gluten free coppice cake for dessert which was soooo yummy :) we are really looking forward to coming back again as soon as we possibly can, maybe in the cheaper rooms so we can book before christmas :) I have left a review on TripAdvisor also.

Thank you once again and hope to see you very soon.

  x 6 We had a very good time and did enjoy the event. We must compliment you on your choice of manager of the main room, he was probably the best manager we have come across, we will recommend you on again and if we are in the area we will stay again

Party x 7  We had an amazing evening and even won in the end receiving a bottle of wine and certificate. Thank you. 

Christening – Sunday 3rd Nov – Overton
Hi Tracey,
 We all had a brilliant day yesterday and would like to say a huge thank you to you and Su for arranging it all, everything was perfect.
 We would like to thank all the staff as well, they were excellent and the buffet was beautiful, all the guests commented how nice it was.

Christening – Sunday 10th October - Overton Suite
Hi Su,
Was absolutely lovely thanks - please pass on our thanks to all the staff, they were really pleasant and helpful and food was delicious! 

 Renewing Vows – Sat 28th Sep – Vale Royal Suite  
Hiya Tracey,
Could you pass on our heartfelt thanks to the Management and staff at the Forest Hills for their support in mum and Alans party on Saturday 28th September, the food was beautiful and the staff were all polite, helpful and added to the wonderful atmosphere!!

Please thank Keiran for going the extra mile when he brought in his own speakers & laptop - it saved the day and enabled us to play our video . 

We have had numerous parties with you over the past 5 years and have never been disappointed. As an ex publican myself I know the hard work that is involved with organising and holding events, so a big well done is in order.

Wedding – Sat 28th Sep – Overton Suite
Hi Tracey, Thank you!
We had the most perfect day so a massive thank you to yourself and the team at the Forest Hills for making that happen! A special thank you to Bob who was fantastic on the day of our wedding too!! 

We'd be happy to recommend the Forest Hills in the future!

Thank you again. 

 Conference – Thur 10th Oct – Vale Royal Suite & Conservatory

Hi Tracey, I didn’t manage to catch up with you before I left yesterday afternoon, but just wanted to thank you and all your staff for once again for a brilliant day. It was certainly a lot less hassle for me than in previous years, possibly because the numbers were less, but the day itself went really really well and the evaluation forms showed that the delegates appreciated the venue. Elaine isn’t in the office today, but I’ll catch up with her on Monday to see if we can provisionally book for next year, possibly on Thursday 9th October if you have availability.

Once again, a huge thank you. 

 Mountain Spa Break – Fri 11th & Sat 12th Oct

Sent an email checking all went well, received the following reply;-

Hi Tracey, We had a wonderful, relaxing time - thank you.  The therapists were lovely and the treatments we had were perfect.  We both really enjoyed it and hope to come again in the not too distant future.

 Thank you for all your help in making it a great time for us.

Bee Keepers onference – Sat 12th Oct – Vale Royal Suite 

 On Saturday I attended the Cheshire Beekeepers Convention at your hotel and I would just like to say that I found your staff, without exception, to be pleasant, attentive and efficient, so well done to all.

Conference – Wednesday 16th Oct
Afternoon Tracey

 A big thank you for yesterday, as always the conference and venue were excellent together, all staff were helpful, rooms exactly how we wanted and food was brill.  The evaluations and feedback from delegates and speakers were excellent, I will send you feedback from the evaluations regarding the venue.

 Thank you so much for yesterday, please pass on our thanks to all your staff and your Manager who helped us immensely on the day, the venue was fantastic.

 Will let you know about next year shortly.

 Spa Break – Sat 19th Oct
Hi Tracey
The girls had a fabulous time as usual and the meal was really lovely.   Also the spa treatments were fab please pass on our thanks to the therapists too - they will remember Maria and I for talking too much !!
Anyway,  thanks again Tracey for organising and as usual all your help.   

Group – Friday 18th Oct – Restaurant & Accommodation
Hi Tracey
Please pass my thanks on to all staff members for looking after us all so well.   I have been extremely impressed with the levels of service from initial enquiry to paying the bill, all staff were both friendly and professional with nothing too much trouble.  Our meal was delicious and our rooms exceed our expectations.  It is rare to be able to write such a glowing note of thanks, so well done everyone.  I will of course make a suitably glowing report on Trip Advisor.

 Spa Break – 18th & 19th Oct
Hello Tracey, Thank you so much for your lovely email it is so kind of you to take the time to send it.

 It was a total pleasure to stay at the Forest Hills we all had a really nice weekend and I cannot thank you enough for all your help, you do an amazing job and the personal touches really did make all the difference, Angela was delighted to see her name on the entrance board!

As soon as we arrived home on Saturday I put a review on Tripadvisor as I was so delighted with the whole experience, I was especially grateful to you personally and I wanted to publicly recognize the exceptional service that we have been so fortunate to enjoy. We will most definitely be booking with you again and I cannot recommend you highly enough.

Restaurant Dinner Dance – Sat 19th October 

x 4 Hi Tracey,  Thank you so much for the 25th Anniversary night, we had a lovely time.  We all dressed in silver too, to keep in with the theme.

Party x 4 Hi Tracey, Just wanted to say a huge thank you to the team at Forest Hills as we had a great stay and the dinner and dance to celebrate the 25th anniversary was thoroughly enjoyed by us all.

Party x 2 Hi Tracey. Hope everything is fine with you, the night went very well thanks, all up to usual standard, we are booked in for New years eve. Looking forward to it

Burlesque Charity Night- Dinner and Dance – Friday 25th Oct – Vale Royal Suite

Hi Tracey, It was brilliant!  We raised £1400 so I was soooooo pleased!  I am also glad it’s over!!!!

Thanks for all  your help – you are amazing :) 

 Wedding – Sat 26th October – Vale Royal Suite 

Received the following on Facebook ;-

·         I would like to thank everybody for making the wedding day of Caroline and Ian Fitzgeralds a day to remember, everything ran so smoothly. The outstanding people where Bob and Elaine the duty managers and Chris the restaurant manager what fantastic people they are.
Many thanks to Tracy for all the hard work planning everything for the day, you have got a thankless job, well done.
Sue x

Gourmet Night – Saturday 26th October

 x 3 Hi Tracey, What a fabulous evening we had on Saturday.  Everything was outstanding and Kieren, Chris and all the gang were wonderful.  The food was superb, Beth, Carol and I thought it was the best yet. The boy's in the kitchen have set themselves a very high standard to match for future Gourmet evenings. 

x 4 Hi Tracey, We had a great time and the food was up the their excellent standard.  On Sunday we all got up at 8.00 am to have a swim.  As we walked through the foyer I said it looks very quiet and it was dark in the entrance to the leisure centre.  I asked the man at the desk if the pool was open and the told us it did not open until 8 o clock.  We said its after 8 now - he pointed to the clock which said 6 o clock.  Pete had told us to put the clock forward instead of back and we were two hours forward.  We had a good laugh about it. 

Christening – Sunday 27th October - Overton

Went brilliant Su- thanks so much to all of you for an outstanding day & fantastic service!  Everyone loved it :-)

From Stephanie - St Laurence Church Fundraising Committee

Just letting you know that we raised over £1,700 at our recent Auction of Promises.

Thank you so much for your kind donations. – Sunday Lunch & Leisure Club Membership & Stay

Coach Lunch Stop – Wednesday 3rd July – Hilltops Restaurant – Lunch

Hello Helen

I just wanted to thank you and your team for the excellent service and food we received when we came for lunch last Wednesday.

We had a super time and all our ladies and Mr Jones enjoyed themselves immensely.

Sunday 7th July 2013 –  100th Birthday - Lunch in the Restaurant

Just to say that the sunday lunch that i arranged for today was a fab success and the staff were so nice as my mum needed a cushion as her back was aching so much .i would not hesitate to book any party at the forest hills. there was nothing that they wouldnt do for my party.

20th Wedding Anniversary – Saturday 13th July 2013

Please pass on our thanks to the hotel staff - we had a great party on Saturday. Lots of  compliments were received about the hog roast!!

Weekend Conference – Overton Suite ; 12th – 14th July 2013

Hi Helen

I just wanted to say we had a brilliant weekend and I couldn't fault anything The staff couldn't have done more for us, Kieran arranged choc ices for all on the Saturday which went down very well. Staff were most understanding and tried to locate fans for some ladies of a certain age suffering with the heat. The meals and choices were the best yet as far as I was concerned. Chris was amazing and a few comments were made about his cheerful face. I could go on and on and I have suggested to Nige we give our feedback to Best Western. 

Please pass on thanks to everyone on our behalf. From start to finish we were treated very well. Tamsin helped us unload on Friday and got two guys to help also. Bob was really patient with our setting up.  Forest Hills is definitely a jewel in Best Westerns crown! 

Society Stay– 19th & 20th July – VRS & Restaurant

A big thank you to all your staff during our stay at your hotel on Friday evening and during our Saturday meeting events. You couldn’t have done more for us. Special thanks for the way in which you looked after one of members who became ill during lunch on the Saturday. She was very grateful indeed and was able to come back to the room in time to hear the speaker for the afternoon.

17th May-  Gourmet Night – Restaurant

I spent three nights at the hotel from the 17th May . I had broken my ankle rather badly after our booking was made but decided to try and enjoy the weekend . To say we enjoyed it would be a massive understatement ! Every member of staff was so kind to me, from the lovely Elaine who is always so efficient and pleasant , the brilliant chambermaids , the Houskeeper to everyone in the restaurant. A special thank you must go to the restaurant manager ,Chris looked after myself and my husband so well. It is no wonder the Forest Hills is our first choice when we need a break ( no pun intended ! ) . We have booked another three night stay this month but this time hopefully minus plaster cast . Once again thank you all .   

Wedding, Overton Suite on 18th May 2013

Hello Charlotte
Sorry for the delay in replying to you - it has been very hectic since we returned from our honeymoon!
Our wedding day went very well thank you. All the staff at Forest Hills were marvellous and we couldn't fault the service given. Eeveryone was so helpful and the day was made so wonderful!
Thank you for all your help. You were very patient with our emails and it wouldn't have gone so well without you.
I hope all goes well with the baby and you enjoy your maternity leave!


Wedding- Saturday 1st June- Overton

Hi Tracey,

Just wanted to drop you an email to thank you and the rest of the team at the hotel for all your help leading up to and on the day. We were so pleased with everything, the Overton Suite looked fantastic (and we still cant get over how good that corridor looked!) all the staff were really helpful, our room was lovely and the food was delicious. All our guests had great things to say about the hotel and the day in general, so once again thank you for everything, I wouldn't hesitate to recommend Forest Hills.

Spa Day- Saturday 1st June- Treatment Room

Hi Tracey,

Many Thanks for a wonderful weekend, we all had a fantastic time and all the staff were very helpful. Most of the Girls on the hen do have said they would certainly recommend the hotel to other people and the conservatory was really nice to have, as it made it a bit more personal.

The treatments were really nice to and the ladies that did the treatment was too.

Meal – Wed 5th June – Delamere

hi Tracy, we did pass on our thanks to Bob and the team last night

 I would however like to say how well we were looked after the buffet was very well received. on behalf of the ladies from inner wheel , thank you.

Spa Package – Saturday 15th June

Dear Charlotte,

Could you pass on my sincere thanks to Jane and Val for making our spa day so special. Everyone agreed that the spa treatments were wonderful, a thoroughly enjoyable day was had by all !

 Gardening Club Coach – 22nd – 24th June

Hello Tracey & Charlotte

on behalf of all Members I would just like to say how much everyone enjoyed their stay at Forest Hills and to thank you both for your help with the reservation. I would also ask that our thanks are passed on to all staff  and particularly to all at Reception who helped with our check-in and luggage on arrival in such an efficient and courteous manner and restaurant staff for the super food and service. 

6th April  Wedding – Overton

Hi Tracey, 

Please pass on our thanks to all the staff and especially Kieran, we had a wonderful day and everything was perfect. The staff are a credit to you and made our wedding go smoothly and we were stress free! 

Thanks for all your advice and support over the last 15 months we couldn't have done it without you. 

60th Wedding Anniversary 28th April – Alvanley Suite

Hi, Charlotte

What an absolutely fantastic day we had at Forest Hills.
The service was second to none, both from yourself prior to the event and on the day. All staff we met were so happy and helpful.
Everyone who came, thoroughly enjoyed the day and the meal. We have received many letters of thanks and lovely comments.
My parents now have another happy memory to add to their 60 years of marriage.
Whilst my Dad at 87 years old, prior to the event would have been more happy to sleep in his chair, he has not stopped talking about it since (my Mum at 82 is always ready for a party).
My personal comment is that everyone throughout the whole process was so helpful, nothing was too much trouble and if we asked for anything you accommodated us. It was refreshing in this day and age for our requests to be met without feeling that everything had an additional cost attached to it. At no point, even after the bill was paid did any of us think that we had not received value for money.

Many thanks, once again to you and all the staff involved.

30th April – Conference – Alvanley Suite

Hi Charlotte,

I have some great feedback for you:

‘It was fantastic.  Lovely venue, everything went to plan.

The room they had us in for the meeting and dinner was lovely.

The evening meal was lovely and it was great to have a bar in the room where we were dining.
It was fantastic.  All of the ladies had a fabulous time in the SPA and were really pleased with the massages (for me it was the best I've had) and those that went to Catton Hall had a fantastic time too.

 All in all it was fabulous and I haven't heard any grumbles at all.’

Lady Gaga /Katy Perry Night – Sat 4th May – Vale Royal Suite

Party x 24 – Hi Tracey, I just wanted to say a big thank you to everyone on Saturday night, we all had such a fab time.

Party x 2 –  

Hi Charlotte, I wanted to email you to thank you for being so friendly and easy to deal with.

I hope you had a good birthday it was a shame from our point of view you weren't there so we could put a face to the words!

Being absolutely honest we thoroughly enjoyed the weekend. We went into Chester, was really impressed with the zoo and had never stayed in a Best Western before.

Feedback wise the room was fine, hotel nice, breakfast was fabulous.

Enjoyed pool, jacuzzi, meal etc. Vicky was amazing but we knew she would be, we have seen her a few times now and your package tempted me as it was my wife's birthday weekend.

Conference – 8th May – Overton Suite

Hi Tracey,  Once again many thanks for the invoice and your hospitality.  The programme ran very well over the 6 months and I would be happy to recommend the venue to colleagues.  Look forwards to seeing you in the near future.


Party- Saturday 11th May – Overton

Hi Tracey,

Everything went very well and Bob was fantastic.  Everyone had a great time and really enjoyed themselves.  Please pass on my thanks to everyone involved from the bar staff, the DJ, the kitchen staff and everyone else.

 I'm sure we will be back for another party some time in the future.

 Once again a big thank you for your help with everything. 

 Wedding – Sat 18th May – Vale Royal Suite

Hi Tracey,

Thank you for the congrats. 

The only comments are, we want to say thanks to you and Charlotte for all the prep work you done. And thank you to all the team, waiters/waitresses, chefs, bar staff, receptionists. And a big thanks to Bob, he was brilliant. Can't forget Lofty aswel :) 

Christening Party- 26th May- Vale Royal Suite

Hi Tracey,

Hope that you have enjoyed the long weekend, just want to say a big thank you for Sunday, the food was fantastic, everyone commented on it. Room set up was perfect and all the staff very helpful and professional as usual.

Frodsham Group Lunch – 26th Feb – Restaurant

 Hello Tracey

Sorry for delay in getting back to you but I wanted to wait until we had held our next Meeting, before replying. Feedback from members was very good---menu and standard of catering seemed to please everyone. The small touches like extra gravy and de-caff tea were much appreciated. Bearing in mind  some of our members' age and mobility,  parking and access to the dining room is particularly important when considering a booking for such a large group.Forest Hills scores several stars on this aspect!  Being able to seat everyone around  circular tables adds to the sociability of the occasion.So thank you  again  to everyone for your hospitality--you will probably see us again next year!

Group Conference – 11th – 13th March – Vale Royal Suite

Hi Tracey

Sorry I missed you yesterday, I left in a bit of a hurry after our debrief meeting to try to get home to do the school run.  Thank you for all you did to help everything run so smoothly.  As always the hotel staff were incredibly accommodating, helpful and welcoming and we have received a great many comments to this effect so I would be grateful if you could pass on our thanks to all concerned.

Thanks for making the booking for 15-16 July, I will pass this confirmation on to Phil.

Once again, thanks for all your hard work – we’ll do it all again next year!

Group Conference – 19th – 21st March – Vale Royal Suite

Hi Tracey,

Just to say thank you so much for all your help in making our 3 days with you a lovely experience.

I can confirm that we are happy with the prices for next year - can we please reserve 42 rooms as there will be some changes next year?  I will, of course, confirm numbers with you early next year.

Many thanks again. 

Wedding x 10 – Wednesday 20th March – Conservatory

Had a lovely time & posted the following comments on the Hotels Facebook page;

We would just like to say a big thank you for making our wedding day more special, all the staff and food where fantastic, and we had a wonderful stay :) we would recommend you to anyone.
Thank you so much
Mr and Mrs Webster

Lunch – Saturday 2nd Feb – Restaurant

Hi Tracey

It was a lovely day and everything worked perfectly. The buffet was great and the soup went down a treat. Everyone loved the cake, it looked splendid and, even better, it was very tasty. The star as far as Mario was concerned was the music. He loves throwing  himself around a dance floor and spent almost the whole two hours wearing out the shoe leather. 

Mario did not have a clue. I think the correct term is he was gobsmacked.

So all in all it was a great success. Thank you for all your efforts and please pass on our thanks to all the hotel team involved. They looked after us extremely well. I would certainly recommend the hotel to any friends and family.

Conference – w/c 18th Feb – Overton

All happy, all staff friendly, food excellent.

Thanks you for all your help in arranging the training courses.
Can you thank all the staff for the help and high level of customer service provided to me and the people attending our training course. 

Gourmet Night – Sat 23rd Feb

Party x 3

Hi Tracey,

Mum and dad are off for a holiday in Pitlochry, so the pleasant task of saying thank you for another excellent gourmet night falls to me this time.  The meal was magnificent, special mention for the caramelita ice cream, which mum fell in love with (she would love a whole vat of it all to herself).

As usual, a very warm welcome from all, the pride you all take in the hotel and the service is a delight to see, you should all be very proud of yourselves.  Special mention to the receptionist, who gave such a warm and chatty welcome, dad completely forgot to order any newspapers for Sunday morning, and also to Grace in the restaurant, for remembering, despite all the faces she'd served the night before, that she was seating us for breakfast at the same table.  Small touches but you really do leave feeling that your custom is valued!

Looking forward to seeing you all in April for the birthday party.

Party x 2 – 

Hi Charlotte,
Its good of you to ask. Yes I am well and yes we did have a good evening. The fish course was scallops and they were cooked perfectly, were very sweet and went well with the pea puree and pea shoots. The main course of lamb was equally good, as was the accompanying red wine. The young waiting staff were brilliant once again and whoever trains them needs to be complimented.
Table x 2 – Evening Charlotte,

My wife and I very much enjoyed the evening and our stay with you, we have stayed on these evening before and the quality of food and presentation of staff etc was exceptional. 

We stayed in room 218 and feel it has had a revamp recently, the cleanliness and overall quality was again exceptional all you have to do now is change the colour of the bathroom suite. 

All the best we will be returning.  

Table x 4 –

Dear Charlotte,  We had a excellent evening , and we have all ready recommended  to friends.                  would you please be kind enough to forward me the rest of the dates for the Gourmet nights for this year, as we intend to book another one. Thank you so much .  

Lunch – Sun 24th Feb – Restaurant

Hi Tracey,

Thank you so much for arranging it all, it was perfect and we all had a lovely time.  Both the meal and the service was excellent, my Mum was over the moon with it all. 

Nick is 30 in May so I will probably be in touch soon to arrange something again.  I was thinking of maybe having dinner there and then staying over, do you have any packages available at all for this?  His birthday is on Monday 6th May so it would be for that day.

Thank you for all your help and see you again soon.

Conference – 28th Feb – Vale Royal Suite

Hi Tracey

Everything went really well yesterday except another 8/9 didn’t turn up – very annoying.

Many thanks for organising it, the lay out was perfect, the food and drink were excellent as was the service. I even managed to take some food back for the guys at work – they were over the moon. The round tables worked really well, we will probably go for that arrangement again.

Many thanks again and I am sure we will be booking something again in the near future.

Christmas Stay – 24th & 25th Dec

Happy New Year - we all had a very good time over Christmas your staff could not have been any more helpful and my mum really enjoyed being spoilt, well why shouldn't mum feel like that as Christmas. Plus Angie enjoyed her massage
I am looking forward to our training at your hotel this year
Can you thank your staff for me  

Family Party – Sat 5th Jan – Conservatory


Just a note to say that once again we had a lovely time. We were all well looked after and were able to relax and enjoy the food and evening.

Please pass our thanks on to all your team.

Looking forward to 2014 but hoping the year passes a bit slower!

Many thanks and hope you have a great year.


 Spa Package – Sat 12th Jan

Hi Charlotte,
We had a brill time thank you, and the treatment was fantastic. Mandy (i think thats her name) was brilliant, was so relaxed i fell asleep, it was just what the doctor ordered. we have decided to save up and do it again in a few months when we are both not working. (or get called in work again !!). all the staff was so helpful, and the food was very, very good. My hat off to you all.
 I got engaged at xmas and we are looking for somewere so we will be giving you a call. My mate got married there in 2011.  they had the whole day there. and we stayed over. And i must say it was a perfect day. 

Surprise 40th – 12th January – Overton

Hi Charlotte, 

Yes, the party was great thank you! It was a complete surprise for Barry (don't know how I managed to keep it quiet for soo long)! Thank you for all your help :)

Conference – Tues 15th – Thurs 17th Jan – Vale Royal Suite

Hi Charlotte - we had a great conference and were very well looked after - thank you for your help and please pass on my personal thanks to Kieran and Bob.


Sportsmans Dinner – Sat 26th Jan – Overton

Tracey, Kieran,

Many thanks for all the staff efforts last night, we had a great time, and please thank Bob for his calm reaction to the extra numbers and being able to rustle up some extar meals, much appreciated.

Baby Shower – Sun 27th Jan – Delamere

It was fab and the room was great!food was lovely and the staff were more than helpful! I couldn't have asked for anything more! My mum was actually thinking of enquiring booking the room for her parents 60th wedding anniversary, how many guests does that room take? 

Restaurant Dinner Dance –  75th Party – Friday 20th July

Hi Tracey,

We all had a lovely evening on Friday 20th July, we found the rooms lovely, the leisure facilities were great, we all enjoyed a swim in the afternoon.  The evening itself was really nice, the staff were very attentive to my Mum who enjoyed being thoroughly spoilt!!  It's a long time since I have had such a lovely breakfast in a Hotel, really hot and the staff very polite.

I would like to take this opportunity of thanking you all for helping to make my Mum's 75th Birthday so special.  We will definitely be coming again.

Wedding – Friday 27th July – Vale Royal Suite

Hi Charlotte

Lee and I would just like to say a massive thank you too you and all the staff at Forest Hills we could not of asked for a more fantastic day .The day went so smoothly we cannot fault anything at all . The staff where so friendly and helpful the set up was brilliant food was gorgeous thanks for making our day so memorable we will definitely recommend your hotel too friends. The whole family where really impressed with their stay at the weekend. We are currently on our honeymoon in Tunisia enjoying the sun and cocktails.

Thanks again Charlotte you have been brilliant wedding coordinator thanks to Tracey also 


50th Birthday Celebrations – Sunday 29th July – Overton Suite

Hi Tracey,

I would have sent this earlier, but have been a way for a few days, so just coming back down to earth.

Just wanted to say a huge “ Thank You “  to all the staff at Forest Hill’s for a fabulous party last Sunday, I had a great time and so did all of my guests, I have completed the questionnaire so hopefully you will all receive some recognition for that.

We had dinner in the restaurant on Saturday night (12 of us)  and it was fabulous, I did not book until late, but the staff were very accommodating and helpful and nothing was too much trouble.

Again if you can pass on my thanks to the reception staff, bar staff and restaurant staff, I had a great birthday party!


Wedding – Friday 3rd August – Overton Suite

Hi Charlotte

We both had a fab day, could not fault the Forest Hills and their staff at all!!!  It was a good choice to have our special day at your hotel.  All the guests enjoyed themselves and were praising the staff at the hotel!!

If you could pass on our thanks to all the staff for giving us a special day to remember and to thank you for all my mithering in the build up to the wedding.

We would definitely recommend Forest Hills.


Engagement Party – Saturday 4th August – Overton Suite

Hi Tracey 

My apologies for the lateness in my reply, we have been away.

We had a lovely night thank you, the bar staff were great and very helpful. 

The food was lovely and lots of people have commented on how nice it was.

I also wanted to thank you for all your help and assistance in the organising of the night.


Wedding Anniversary – Sunday 5th August  – Hilltops Restaurant

It was Superb, had a wonderful day. Staff were lovely and very attentive and food really good


Conference – Wednesday 8th August – Overton Suite

Hi Tracey

Excellent feedback from the company

Please pass on our thanks to the team

All staff excellent

Well done, Kind Regards


Conference and Tem Building – Thursday 9th & Friday 10th August – Manley Suite

Hi Charlotte,

Everyone enjoyed it! 

The hotel and the food were really nice, the Catton Hall events have left their marks on a few of us, but it was a thoroughly enjoyable 2 days.

Thanks for your help with all of it.


90th Birthday Party Saturday 11th Aug – Delamere Suite

hi Charlotte,

Thank you very much, everything went extremely well. I would like to commend especially the lady who was in charge in the Delamere room on the day (Elaine I think) as she was very helpful throughout and as flexible as she could be when some people were late because of horendous traffic on the M56 and the road into Frodsham.

Wedding – Friday 10th August – Overton Suite

Hi Tracey

 Just got back from the Honeymoon-

 Had a lovely day, a big thank you to you and all the team at Forest Hills first class!


Spa Package – Saturday 11th August

Hi Charlotte

Thank you for your email today, we had a fantastic weekend thank you, excellent customer service throughout the hotel, first class food and the massage and facial were fab… don’t know what I have been doing for the last 42 years of my life as this was my first ever massage but I certainly won’t be waiting another 42 years for my next one, not now I know what I have been missing out on, the massage was amazing and I think me and Gordon are going to book in for a spa day with treatments sometime in autumn as it is his birthday in November so will be returning.

The service in the restaurant was second to none and the food was excellent, can’t fault anything and so glad we booked our wedding here for next year. The “spa” ladies were fantastic and was one of the best hour and half’s of my life, would recommend to anyone.

Kieran allowed us a late check out and even when I returned with my dad last night for Sunday evening meal Elaine was so very helpful.  Please pass on my thanks to you and to everyone. 


Spa Package – Saturday 11th August

Hi Tracey
 Yes thank you so much, we had a lovely time, everything went really smoothly and the bride to be had a fab time!
 Thanks for your help in organising!

 Evening Reception – Saturday 11th August – Overton Suite

Hi Charlotte

 Everything went really well. Can you say a big thank you to the staff who were excellent.

We thoroughly enjoyed ourselves and our accommodation was one of the nicest rooms we've stayed in , and we've stayed in quite a few.

 A big thank you to you too for helping us make such a memorable evening.


Engagement Party – Saturday 18th August – Alvanley Suite

Hi Charlotte, 

Thank you the party went very well.. I cant praise Bob highly enough he was very accommodating during the night and the barstaff were very pleasant. 

90th Birthday Sunday 19th August – Delamere Suit

Just a quick note to say thank you for organising our function yesterday.

Everything went realy well and all the party thoroughly enjoyed the day.

Please thank all your excelent staff who all helped make the occasion very special for us.

Wedding Friday 24th August – Overton Suite

Hi Charlotte,

We both had an amazing day.
Thank you for being accommodating and changing things around towards the end, and to you and Tracey for your friendly and efficient responses to our questions.
Also the staff and 'MC' on the evening were really efficient.  There were also a couple of nice subtle touches in our room, which we enjoyed.  I was also able to move directly between my 'bachelor' room, which I stayed in the night before to the "honeymoon" sweet because the staff were able to arrange for the room to be cleaned quickly.
Everything went without a hitch, especially since last week would have been especially difficult for you with Weddings on